Service Coordination Specialist, Fire & Safety

Pye-Barker Fire & Safety; Salt Lake City (UT); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Excellent pay

Medical, dental, vision

Company paid life insurance

Company paid short-term disability

401K with employer match

Paid vacation and company holidays

Training and Career Development

Company vehicle (if job applicable)

Immediate qualification for the ALL In

Ownership Plan for all eligible full‑‑

Job summary

Pye-Barker Fire & Safety in Salt Lake City, UT is seeking an organized coordinator to manage the daily flow of field technicians, schedule appointments, and service records. You will liaise with managers, office staff, sales staff, and contractors to ensure projects run smoothly from start to finish.

Ideal candidates have 1–3 years in customer service or related admin roles, strong Microsoft Office skills, and a proven ability to multitask under deadlines while maintaining excellent client

Qualifications

• 1–3 years of industry experience or related customer service experience.
• Proficient in Microsoft Office (Word and Excel).
• Excellent customer service and problem-solving skills.
• High-quality organizational skills.
• Ability to work well under deadlines and multitask.
• Ability to build relationships and coalitions within the community.
• Excellent verbal and written communication skills.
• Excellent critical thinking and problem-solving skills.

Responsibilities

• Schedule appointments for clients and track service records.
• Assess client needs and connect them with the correct provider.
• Create and maintain a directory of providers and resources.
• Create and maintain a database of clients and needs.
• Bill completed service SRs for local accounts.
• Order materials needed for required service.
• Interact with dissatisfied clients and resolve issues professionally.
• Evaluate service quality and identify improvement areas.
• Ensure clients receive necessary services and follow up on needs.
• Maintain relationships with providers and clients to grow the base.

Skills

Customer service

Organizational skills

Verbal & written communication

Problem solving

Multitasking

Tools

Microsoft Word

Microsoft Excel

Job description

Pye-Barker Fire & Safety in Salt Lake City, UT is seeking an organized coordinator to manage the daily flow of field technicians, schedule appointments, and service records. You will liaise with managers, office staff, sales staff, and contractors to ensure projects run smoothly from start to finish.

Ideal candidates have 1–3 years in customer service or related admin roles, strong Microsoft Office skills, and a proven ability to multitask under deadlines while maintaining excellent client