Fire & Life Safety Service Coordinator

Pye-Barker Fire & Safety, LLC; Lakewood (CO); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Excellent pay

Medical/Dental/Vision

Life insurance

Short-term disability

401K with match

Paid vacation

Career development

Company vehicle

Ownership plan eligibility

Job summary

Pye-Barker Fire & Safety, LLC in Lakewood, CO is seeking an organized administrator to schedule and manage the workflow for field technicians, coordinating with managers, office staff, sales, contractors, and customers to ensure smooth and profitable projects from start to finish.

You will handle appointment scheduling, service records, provider directories, client needs databases, invoicing SRs, material orders, and customer inquiries, while maintaining relationships and monitoring service

Qualifications

• 1-3 years of industry experience or related customer service experience required.
• Previous administrative experience preferred.
• Proficient in Microsoft Word and Excel.
• Excellent customer service and problem-solving skills.
• High quality organizational skills.
• Ability to work well under deadlines and to multitask.
• Ability to build relationships and coalitions within the community.
• Excellent verbal and written communication skills.
• Excellent critical thinking and problem-solving skills.

Responsibilities

• Schedule appointments for clients, answer phones and track clients’ service records.
• Assess the needs of clients and connect them with the correct provider.
• Create and maintain a directory of providers and resources.
• Create and maintain a database of clients and client needs.
• Bill completed service SRs for local accounts.
• Order any materials needed for the required service.
• Interact with clients who are not satisfied, putting service and communication techniques into practice and resolving any conflicts professionally and answering inquiries respectfully.
• Evaluate the quality of all services and identify areas that need improvements.
• Ensure each client is given the necessary services and follow up to fill ongoing service needs.
• Maintain good relationships with providers and clients to keep customer base.
• Monitor the services being provided and stay up to date on any services being introduced or discontinued.
• Expand the list of resources and providers to assure there are no gaps in services.
• Answer telephones and respond to email inquiries in the office.
• Perform other duties assigned by management.

Skills

Admin coordination

Customer service

Microsoft Office

Job description

Pye-Barker Fire & Safety, LLC in Lakewood, CO is seeking an organized administrator to schedule and manage the workflow for field technicians, coordinating with managers, office staff, sales, contractors, and customers to ensure smooth and profitable projects from start to finish.

You will handle appointment scheduling, service records, provider directories, client needs databases, invoicing SRs, material orders, and customer inquiries, while maintaining relationships and monitoring service