Field Service Coordinator - Fire & Safety

pyebarkerfire; Jackson (WY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Short-term disability

401K with employer match

Paid vacation and holidays

Training & career development

Company vehicle

All In Ownership Plan

Job summary

Pye-Barker Fire & Safety is seeking an experienced office coordinator to organize, schedule, and manage the daily flow of activities for field technicians. You will collaborate with managers, staff, and clients to ensure smooth, profitable projects from start to finish.

The role requires 1–3 years of industry or customer service experience, strong Microsoft Office skills, and a proven ability to multitask and communicate effectively with internal teams and customers.

Qualifications

• 1-3 years of industry experience or related customer service required
• Previous administrative experience preferred
• Proficient in Microsoft Word and Microsoft Excel
• Excellent customer service and problem-solving skills
• High quality organizational skills
• Ability to work well under deadlines and to multitask
• The ability to build relationships and coalitions within the community
• Excellent verbal and written communication skills
• Excellent critical thinking and problem-solving skills

Responsibilities

• Schedule appointments for clients, answer phones and track clients' service records
• Assess the needs of clients and connect them with the correct provider
• Create and maintain a directory of providers and resources
• Create and maintain a database of clients and client needs
• Bill completed service SRs for local accounts
• Order any materials needed for the required service
• Interact with clients who are not satisfied, putting service and communication techniques into practice and resolving any conflicts professionally and answering inquiries respectfully
• Evaluate the quality of all services and identify areas that need improvements
• Ensure each client is given the necessary services and follow up to fill ongoing service needs
• Maintain good relationships with providers and clients to keep customer base
• Monitor the services being provided and stay up to date on any services being introduced or discontinued
• Expand the list of resources and providers to assure there are no gaps in services
• Answer telephones and respond to email inquiries in the office
• Perform other duties assigned by management.

Skills

Customer service

Communication

Organizational skills

Multitasking

Problem solving

Relationship building

Verbal & written communication

Tools

Microsoft Office

Job description

Pye-Barker Fire & Safety is seeking an experienced office coordinator to organize, schedule, and manage the daily flow of activities for field technicians. You will collaborate with managers, staff, and clients to ensure smooth, profitable projects from start to finish.

The role requires 1–3 years of industry or customer service experience, strong Microsoft Office skills, and a proven ability to multitask and communicate effectively with internal teams and customers.