Field Service Scheduler & Coordinator for Life-Safety Tech

Pye-Barker Fire & Safety; Jensen Beach (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

Company paid life insurance

401K with employer match

Paid vacation and holidays

Training and career development

Company vehicle (if job applicable)

All In Ownership Plan eligibility

Job summary

Pye-Barker Fire & Safety is seeking an organized administrative coordinator in Jensen Beach, FL. The role focuses on scheduling field technicians, maintaining service records, and coordinating with service managers, staff, and customers to ensure smooth projects from start to finish.

You will handle communications, order materials, and support billing with efficiency. Strong MS Office skills and customer service mindset are essential for success in this position.

Qualifications

• One year of industry or related customer service experience.
• Proficient in Microsoft Word and Microsoft Excel.
• Excellent customer service and problem-solving skills.
• Strong organizational skills and ability to multitask.
• Excellent verbal and written communication skills.

Responsibilities

• Schedule appointments for clients or technicians and track service records.
• Assess client service needs and connect them with the appropriate provider.
• Maintain directories of service providers and client needs.
• Process completed service SRs and back-up AR for billing.
• Coordinate materials needed for services and dispatch technicians.
• Respond to client inquiries professionally and resolve conflicts.
• Monitor service quality and identify areas for improvement.
• Maintain relationships with providers and clients to support ongoing services.

Skills

Microsoft Office (Word, Excel)

Customer service

Administrative support

Organization

Communication (verbal & written)

multitasking

Problem solving

Job description

Pye-Barker Fire & Safety is seeking an organized administrative coordinator in Jensen Beach, FL. The role focuses on scheduling field technicians, maintaining service records, and coordinating with service managers, staff, and customers to ensure smooth projects from start to finish.

You will handle communications, order materials, and support billing with efficiency. Strong MS Office skills and customer service mindset are essential for success in this position.