Service Coordinator

ACF, Inc; Jacksonville (FL); Hybrid; USD 42,000 - 60,000; Full time

Job summary

ACF, Inc. seeks a Service Coordinator to support our GeneratorService team. This role ensures technicians are scheduled efficiently, customers receive top-notch service, and projects move from quote to completion.

Ideal background includes dispatching, field coordination, logistics, or industrial customer support. Responsibilities include coordinating field techs, handling service requests, preparing quotes, and tracking work orders while collaborating across departments. ACF, Inc.

Qualifications

• Associate degree or 2+ years of experience in service coordination, dispatching, logistics, or related role.
• Strong organizational, communication, and multitasking skills.
• Proficiency in Microsoft Office (Outlook, Excel, Word).
• Ability to learn new software and operate across departments.

Responsibilities

• Coordinate and schedule field service technicians to maximize efficiency and customer response times.
• Manage incoming service requests, emergency calls, preventativemaintenance visits, and scheduled service work.
• Serve as the primary point of contact for customers regarding service inquiries, scheduling updates, and project status.
• Monitor technician schedules and make adjustments based on customer needs and business priorities.
• Prepare and submit service quotations for repairs, emergency service calls, and preventive maintenance agreements.
• Proactively follow up with customers on open quotations and pending service opportunities.
• Track work orders from initiation through completion to ensure timely execution and billing.
• Review daily invoicing and monitor Work in Progress reports to ensure accurate and timely processing.
• Enter and maintain service data within company business programs.
• Coordinate closely with the Parts Department to ensure technicians have necessary parts and materials before scheduled service calls.
• Manage and schedule recurring preventative maintenance agreements.
• Provide cross-functional support to other departments when needed.
• Assist with inventory, warehouse organization, shipping/receiving, and parts-related activities.
• Support warehouse operations, including loading/unloading shipments and preparing outgoing deliveries.
• Operate material handling equipment, including forklifts, when required and properly trained.

Skills

Organizational skills

Multitasking

Microsoft Office

Learn new software

Collaborative

Mechanical aptitude

Education

Associate degree

Job description

We're seeking a highly organized and customer-focused Service Coordinator to support our GeneratorService team. This role is ideal for professionals with experiencein service dispatching, field service coordination, logistics,equipment service management, or industrial customer support. TheService Coordinator plays a critical role in ensuring techniciansare scheduled efficiently, customers receive exceptional service,and service projects move smoothly from quote to completion.

If you thrive in a fast-paced environment, enjoy coordinatingmultiple priorities, and have experience supporting servicetechnicians in industries such as power generation, heavy equipment,construction, or industrial services, we encourage you to apply!

Essential Job Functions

Service Coordination & Dispatching

• Coordinate and schedule field service technicians to maximizeefficiency and customer response times.
• Manage incoming service requests, emergency calls, preventativemaintenance visits, and scheduled service work.
• Serve as the primary point of contact for customers regardingservice inquiries, scheduling updates, and project status.
• Monitor technician schedules and make adjustments based oncustomer needs and business priorities.

Quoting & Project Support

• Prepare and submit service quotations for repairs, emergencyservice calls, and preventive maintenance agreements.
• Proactively follow up with customers on open quotations andpending service opportunities.
• Track work orders from initiation through completion to ensuretimely execution and billing.

Operations and Administrative Support

• Review daily invoicing and monitor Work in Progress reports toensure accurate and timely processing.
• Enter and maintain service data within company business programs.
• Coordinate closely with the Parts Department to ensure technicianshave necessary parts and materials before scheduled service calls.
• Manage and schedule recurring preventative maintenance agreements.

Team Support

• Provide cross-functional support to other departments when needed.
• Assist with inventory, warehouse organization, shipping/receiving,and parts-related activities.
• Support warehouse operations, including loading/unloadingshipments and preparing outgoing deliveries.
• Operate material handling equipment, including forklifts, whenrequired and properly trained.

Experience and Skills

Required Knowledge, Skills and Abilities (includingphysical and work environment)

• Associate degree, or 2+ years of experience in servicecoordination, dispatching, logistics, customer service, fieldservice administration, or related role.
• Strong organizational, communication, and multitasking skills.
• Proficiency in Microsoft Office (Outlook, Excel, World).
• Ability to learn new software and business operating systems quickly.
• Ability to work collaboratively across departments and supportteam objectives.
• Basic mechanical aptitude and ability to work in a fast-paced environment.

Preferred Qualifications (education, workexperience, licenses/certifications)

• Experience supporting generator service, power systems, HVAC,construction equipment, diesel engines, industrial equipment, orother field service operations.
• Experience with technician dispatching, preventative maintenancescheduling, and service quotation preparation.

Why Join Us?

• Direct impact on field operations and customer satisfaction.
• Opportunity to work in the growing power generation and equipmentservice industry.
• Variety of responsibilities including dispatching, customerservice, service administration, and operational coordination.