Service Coordination Specialist II

Sciens Building Solutions; Jacksonville (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary based on qualifications

Paid time off plan and holidays

401(k) matching

Short term and long-term disability

Medical, dental, and vision plans

Life insurance

Professional career development opportunities

Tuition reimbursement

Job summary

Sciens Building Solutions is seeking a Service Coordinator for their Jacksonville, FL location. The position is full-time and involves ensuring customer satisfaction, managing service schedules, fielding customer calls, and maintaining communication with technicians. Candidates should have a high school diploma and 2-5 years of customer service experience. Compensation includes competitive salary, paid time off, 401(k) matching, and health plans.

Qualifications

• Two to five years of experience in customer service.
• Strong organizational skills and ability to multi-task.
• Computer literate with knowledge of Microsoft Office.

Responsibilities

• Schedule preventative maintenance inspections and emergency calls.
• Field customer calls and dispatch technicians as required.
• Generate and maintain service department correspondence.
• Track and process work orders and invoices.
• Coordinate customer service requirements with other departments.

Skills

Customer service experience

Organizational skills

Multi-tasking

Decision-making skills

Communication

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Sciens Building Solutions is seeking a Service Coordinator for their Jacksonville, FL location. The position is full-time and involves ensuring customer satisfaction, managing service schedules, fielding customer calls, and maintaining communication with technicians. Candidates should have a high school diploma and 2-5 years of customer service experience. Compensation includes competitive salary, paid time off, 401(k) matching, and health plans.