Service Coordinator - Inspections

WW Gay Fire Protection Inc; Jacksonville (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid time off plan and holidays

401(k) matching

Short term and long-term disability

Medical, dental, and vision plans

Life insurance

Tuition reimbursement

Job summary

WW Gay Fire Protection Inc in Jacksonville, Florida is looking for a dedicated Service Coordinator to interact with customers and ensure satisfaction. The role involves scheduling preventative maintenance inspections, handling emergency calls, and dispatching technicians as needed.

The ideal candidate will have a high school diploma, 2-5 years of customer service experience, and strong organizational skills. Benefits include a competitive salary, 401(k) matching, and comprehensive medical plans.

Qualifications

• 2-5 years of experience in customer service.
• Ability to multi-task and remain calm under pressure.
• Strong organizational and decision-making skills.

Responsibilities

• Schedule preventative maintenance inspections and emergency calls.
• Field customer calls and dispatch technicians as required.
• Generate and maintain schedules on a daily/weekly/monthly basis.

Skills

Customer service

Organizational skills

Computer literacy (Microsoft Outlook, Excel, Word, PowerPoint)

Education

High school diploma or equivalent

Job description

Sciens Building Solutions seeks a Service Coordinator responsible for interacting with existing and potential customers to ensure customer satisfaction and a positive company image. The Service Coordinator will perform scheduling of preventative maintenance inspections and emergency calls, field customer calls, analyze issues, evaluate situations, and determine how best to handle them.

WHAT YOU’LL BE DOING (and doing well!)

• Schedule preventative maintenance inspections and emergency calls.
• Utilize dispatch board to update and maintain all schedules for on-time service while maintaining zero backlogs.
• Answer calls from customers.
• If needed, dispatch the proper technicians to handle any emergencies as required.
• Follow through to ensure resolution of all situations.
• Generate and monitor Service department’s internal and external correspondence regarding service technicians.
• Analyze completed work orders for accuracy, and ensuring they are correct, complete and on time.
• Assist with performing accurate pricing of labor and/or materials as dictated by the contract for that particular customer.
• Prepare subcontract work order for invoicing, including test reports, deficiencies and quotes.
• Track and/or quote deficiencies.
• Update and maintain all customer information in all databases.
• Dispatch appropriate technician(s) based on skill set required for each site or project.
• Generate and maintain schedules on a daily/weekly/monthly intervals.
• Field trouble calls, PM inspections, vacation schedule, and subcontractor schedule.
• Prepare and process work orders and invoices when applicable; acquire purchase orders where customer requires.
• Display effective communication with customers; promptly follow up on customer inquiries, tracking special needs requests, etc.
• Material requisition: prepare and process accurate purchase requisitions for purchasing.
• Complete service contract cancellation form(s) and submit with backup for processing.
• Coordinate customers’ service requirements with other appropriate departments to ensure effective customer service.
• Provide accurate information to Accounting to ensure one-day billing processing.

WHAT WE LIKE ABOUT YOU

• High school diploma or equivalent.
• Two to five years of experience in customer service.
• Strong organizational skills.
• Ability to multi-task and remain calm under pressure.
• Possess sound decision‑making skills and practical judgment priorities.
• Ability to encourage and motivate people with a positive attitude.
• Interest in helping and working with customers.
• Computer literate: Working knowledge of Microsoft Outlook, Excel, Word, and PowerPoint.

WHAT WE’RE BRINGING TO THE TABLE

• Competitive salary based on qualifications.
• Paid time off plan and holidays.
• 401(k) matching.
• Short term and long-term disability.
• Medical, dental, and vision plans with options.
• Life insurance.
• Professional career development opportunities.
• Tuition reimbursement.