Service Coordinator: Dispatch & Parts Fulfillment

CBX Solutions Recruiting Team; Irmo (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

CBX Solutions Recruiting Team is seeking a service coordinator to handle incoming service requests and enter them into Connectwise. You will manage the flow of information between customers and service staff to drive timely resolution of all requests.

In this role you will prioritize, schedule and dispatch field personnel, order parts, verify time entries and logs, replenish stock, and help develop standardized service processes.

Qualifications

• A high school diploma is required.
• Strong verbal and written communication skills.
• Strong organizational skills.
• Strong interpersonal and customer service skills.
• Ability to multitask, work under pressure and meet deadlines.
• Experience with Connectwise is a plus.
• Must pass pre-employment background check and drug test.

Responsibilities

• Prioritizing, scheduling and dispatching service staff.
• Ordering and expediting all required parts.
• Reviewing resolved service tickets upon completion of work.
• Verification of time entries/GPS logs.
• Replenishing stock able products and accountability.
• Assistance with the development, implementation and documentation of Service Department processes.

Skills

Verbal and written communication

Organizational skills

Interpersonal and customer service

Multitasking under pressure

Education

High school diploma

Tools

Connectwise

Job description

CBX Solutions Recruiting Team is seeking a service coordinator to handle incoming service requests and enter them into Connectwise. You will manage the flow of information between customers and service staff to drive timely resolution of all requests.

In this role you will prioritize, schedule and dispatch field personnel, order parts, verify time entries and logs, replenish stock, and help develop standardized service processes.