Service Coordinator

CBX Solutions Recruiting Team; Irmo (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

CBX Solutions Recruiting Team is seeking a service coordinator to handle incoming service requests and enter them into Connectwise. You will manage the flow of information between customers and service staff to drive timely resolution of all requests.

In this role you will prioritize, schedule and dispatch field personnel, order parts, verify time entries and logs, replenish stock, and help develop standardized service processes.

Qualifications

• A high school diploma is required.
• Strong verbal and written communication skills.
• Strong organizational skills.
• Strong interpersonal and customer service skills.
• Ability to multitask, work under pressure and meet deadlines.
• Experience with Connectwise is a plus.
• Must pass pre-employment background check and drug test.

Responsibilities

• Prioritizing, scheduling and dispatching service staff.
• Ordering and expediting all required parts.
• Reviewing resolved service tickets upon completion of work.
• Verification of time entries/GPS logs.
• Replenishing stock able products and accountability.
• Assistance with the development, implementation and documentation of Service Department processes.

Skills

Verbal and written communication

Organizational skills

Interpersonal and customer service

Multitasking under pressure

Education

High school diploma

Tools

Connectwise

Job description

The service coordinator is primarily responsible for taking all incoming service requests and entering them in to Connectwise. The position will coordinate the flow of information between customers and service staff in order to facilitate the resolution/completion of all service requests.

Essential Functions

• Prioritizing, scheduling and dispatching service staff;
• Ordering and expediting all required parts;
• Reviewing resolved service tickets upon completion of work;
• Verification of time entries/GPS logs;
• Replenishing stock able products and accountability;
• Assistance with the development, implementation and documentation of Service Department processes.

Minimum Qualifications

• High school diploma
• Strong verbal and written communication skills
• Strong organizational skills
• Strong interpersonal and customer service skills
• Ability to multitask, work under pressure and meet deadlines
• Experience with Connectwise a plus
• Must pass pre-employment background check and drug test

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this role, the employee is regularly required to talk, hear, and see. The employee is frequently required to stand, walk, use hands to handle or feel objects, and reach with hands and arms. This role requires frequent lifting of items weighing 5–25 pounds and occasional lifting of up to 50 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Work Environment

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. This position operates in both a professional office setting and a warehouse environment. The role routinely uses standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines. Occasional travel to project sites may be required. Warehouse conditions include proximity to forklifts and other heavy machinery and the use of various tools and hardware. Employees may be subject to frequent heavy lifting and exposure to variable weather conditions, including extreme heat and cold. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job description are representative of the knowledge, skills, and/or abilities required to fulfill the essential functions of the role. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws.