Healthcare Service Coordinator - Dispatch & Parts (Hybrid)

PartsSource, Inc; Charlotte (NC); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Salary and incentives

Company ownership / equity

401(k) match

Health benefits

College debt reduction

Hybrid work environment

Job summary

PartsSource, Inc. in Charlotte, NC is seeking a Service Coordinator to manage service requests from intake to resolution for hospitals and healthcare organizations, coordinating repairs, dispatching technicians, sourcing parts, and resolving equipment issues that affect patient care.

This hybrid role requires strong communication, meticulous documentation, and the ability to juggle multiple service events with professionalism and urgency while collaborating with vendors and internal teams.

Qualifications

• Experience in customer service or service coordination for healthcare equipment.

Responsibilities

• Own service requests from intake through resolution with urgency and accountability.
• Gather complete and actionable information by asking direct questions.
• Manage multiple service events simultaneously while maintaining quality.
• Communicate clearly with customers, vendors, and internal teams via phone, chat, forms, and email.
• Provide empathetic and composed support in time-sensitive situations.
• Monitor open work and follow up to prevent delays.
• Maintain thorough documentation that meets quality and compliance expectations.
• Navigate complex service scenarios with sound judgement and a solution mindset.
• Contribute to a team culture of reliability and trust.

Skills

Multitasking

Customer service

CRM tools

Service coordination

Microsoft Office

Tools

Service management systems

Microsoft Office Suite

Dispatch software

Job description

PartsSource, Inc. in Charlotte, NC is seeking a Service Coordinator to manage service requests from intake to resolution for hospitals and healthcare organizations, coordinating repairs, dispatching technicians, sourcing parts, and resolving equipment issues that affect patient care.

This hybrid role requires strong communication, meticulous documentation, and the ability to juggle multiple service events with professionalism and urgency while collaborating with vendors and internal teams.