Customer-Focused Service & Dispatch Coordinator

C&C Lift Truck Inc; Edison (NJ); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Overtime eligible

Paid holidays after six months

PTO after 1 year

Sick leave

Medical & Dental benefits (optional)

401(k) plan – quarterly enrollment

Job summary

C&C Lift Truck is seeking a Service Coordinator to act as the liaison between the company and customers, ensuring day-to-day service and support is executed efficiently. The role involves maintaining strong communication with customers and coordinating service activities across the team.

You will assign jobs to technicians, manage daily schedules, and support account management to ensure customer satisfaction and timely issue resolution.

Qualifications

• High School Diploma or equivalent.
• Proven experience as a dispatcher (preferred).
• Proficient in Microsoft Suite (Word, Excel, Outlook).

Responsibilities

• Handles incoming service calls via phone and email.
• Provides real-time updates to customers on expected service dates and ETAs.
• Coordinates technician schedules to align customer needs with technician capabilities.
• Opens work orders for technicians in a timely fashion.
• Schedules service vehicle repairs and PMs, coordinating with technicians.
• Regularly promotes and sells service products to customers, generating increased revenue.

Skills

Dispatcher experience

Customer service

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

C&C Lift Truck is seeking a Service Coordinator to act as the liaison between the company and customers, ensuring day-to-day service and support is executed efficiently. The role involves maintaining strong communication with customers and coordinating service activities across the team.

You will assign jobs to technicians, manage daily schedules, and support account management to ensure customer satisfaction and timely issue resolution.