Field Service & Parts Coordinator

Advanced Charging Technologies; Fountain Valley (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Advanced Charging Technologies is seeking a skilled coordinator to handle service scheduling, dispatching technicians, and customer follow-up. This role also covers parts support, including identifying part numbers, quoting, invoicing, and tracking orders.

You will maintain records in the ERP/CRM system, communicate with customers and internal teams, and coordinate with the warehouse to ensure on-time delivery. Strong organization and communication skills are essential.

Qualifications

• High school diploma or equivalent.
• At least five years of experience in service coordination, customer service or a related field.
• Proficiency with Microsoft Office (Outlook, Excel, Word).
• Strong communication and interpersonal skills.
• Problem-solving and conflict-resolution abilities.
• Organizational and time-management skills.
• Ability to maintain detailed records and manage multiple tasks.

Responsibilities

• Coordinate and schedule services, appointments, or dispatch of technicians.
• Maintain accurate records of service requests, interactions, and outcomes.
• Prepare service documentation and invoicing support.
• Monitor the progress of service delivery to meet timelines and efficiency.
• Follow up with customers on appointment confirmations, job status, and completion.
• Communicate delays, changes, and schedule updates to customers and internal teams.
• Prepare and distribute reports on service activities and outcomes to management.
• Gather feedback from clients to identify areas for improvement in the delivery process.
• Process incoming parts inquiries and identify correct part numbers from manuals and records.
• Prepare and send parts quotes and follow up on open quotes.
• Enter and track customer parts orders from receipt through shipment.
• Coordinate with warehouse on stock availability, picking, packing, and shipping.
• Keep customers informed of order status, tracking, and delivery.
• Maintain accurate customer, pricing, and part records in ERP/CRM.

Skills

Service coordination

Customer service

Communication

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Tools

ERP/CRM system

Microsoft Excel

Outlook

Word

Job description

Advanced Charging Technologies is seeking a skilled coordinator to handle service scheduling, dispatching technicians, and customer follow-up. This role also covers parts support, including identifying part numbers, quoting, invoicing, and tracking orders.

You will maintain records in the ERP/CRM system, communicate with customers and internal teams, and coordinate with the warehouse to ensure on-time delivery. Strong organization and communication skills are essential.