Service Coordinator: Customer Success & Dispatch

Convergint; Phoenix (AZ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

10 Company Holidays and Paid Time Off

Fun & Laughter Day Off

Medical, Dental & Vision Plan

Life insurance & Disability Plan

Wellness Program

401K Matching Plan

Colleague Assistance Program

Tuition reimbursement

Competitive salary and compensation

Vehicle reimbursement plan or company车

CSR Day

Cell phone reimbursement (if available

Paid parental leave

Job summary

Convergint in Phoenix, AZ is hiring a full-time Service Coordinator to join our customer-focused team. You will handle incoming service calls, coordinate with technicians and customers, and help ensure we are the first choice for service.

The role may involve leading others and supporting ongoing operations to deliver world-class service. Required: 3–5 years in a call center or dispatch, college degree or equivalent, strong MS Office skills, and ability to manage multiple tasks under pressure.

Qualifications

• Exceptional telephone and personal customer service skills and ability to work under pressure.
• Excellent Microsoft Outlook, Excel, and Word skills.
• Strong financial knowledge and skills—ability to understand financials such as accounts receivable/payable, purchase orders, work orders, etc.
• Strong organizational skills and the ability to handle multiple projects tasks simultaneously.
• Excellent ability to facilitate a collaborative working environment for customers and team members.

Responsibilities

• Answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the customers’ first choice for service.
• Provide co-ordination of service with technicians, sub-contractors and customers within designated CTC location.
• May act as a lead, coordinating the work of others, but not a supervisor.
• Performs other duties and responsibilities as requested or required.

Skills

Customer service

Call center

Outlook

Excel

Word

Financials

Organizational skills

Education

College degree, trade school or equivalent experience

Tools

Outlook

Excel

Word

Job description

Convergint in Phoenix, AZ is hiring a full-time Service Coordinator to join our customer-focused team. You will handle incoming service calls, coordinate with technicians and customers, and help ensure we are the first choice for service.

The role may involve leading others and supporting ongoing operations to deliver world-class service. Required: 3–5 years in a call center or dispatch, college degree or equivalent, strong MS Office skills, and ability to manage multiple tasks under pressure.