Service Coordinator: Customer-Centric Dispatch & Ops Lead

Talentify; Austin (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

401K Matching Plan

Health, Dental & Vision

Paid time off

Tuition reimbursement

Parental leave

Job summary

Convergint is seeking a full-time Service Coordinator to join a dynamic team and contribute to a culture of growth. The role focuses on service dispatching, work order creation, and customer satisfaction across a broad portfolio of service activities in a fast-paced environment.

The ideal candidate brings strong customer service and organizational abilities, plus experience with call center or administrative tasks.

Qualifications

• Excellent telephone and personal customer service skills.
• Proficient in Microsoft Outlook, Excel and Word.
• Basic financial literacy (AR/AP,POs, WO).
• Strong organizational skills with multitasking ability.
• Flexibility to adapt to changing priorities.

Responsibilities

• Handle incoming customer calls including dispatch, scheduling and status updates.
• Create and dispatch work orders; schedule planned maintenance.
• Attend planning sessions and manage time sheet data entry.
• Process service quotes and maintain customer documentation.
• Maintain customer service binders and procure parts for work orders.

Skills

Customer service

Communication skills

MS Outlook

MS Excel

MS Word

Financial literacy

Organizational skills

Adaptability

Education

College degree or equivalent

Tools

iCare

Spectrum

MS Office

Job description

Convergint is seeking a full-time Service Coordinator to join a dynamic team and contribute to a culture of growth. The role focuses on service dispatching, work order creation, and customer satisfaction across a broad portfolio of service activities in a fast-paced environment.

The ideal candidate brings strong customer service and organizational abilities, plus experience with call center or administrative tasks.