Service Coordinator: Customer Care & Scheduling

Socket.dev; Pensacola (FL); On-site; USD 36,000 - 52,000; Full time

Job summary

Socket.dev seeks a Service Coordinator in Pensacola, FL to support the Service Manager, Advisors and customers by coordinating follow-up, scheduling, and accurate paperwork.

You will greet customers, handle calls, maintain logs, process POs, and communicate proactively to ensure smooth service flow. This role emphasizes teamwork, reliability and responsive outreach to generate new service opportunities.

Qualifications

• Experience providing customer-focused service and follow-up.
• Ability to schedule, track, and communicate service activities.
• Strong verbal and written communication with customers and team.
• Proficient in using reporting tools to reach out to customers.

Responsibilities

• Greet customers and direct to the appropriate team member.
• Answer and return customer calls before close of business.
• Track and process POs and documentation.
• Maintain contact and communication logs daily.
• Coordinate service drop-offs and mobile service scheduling.
• Follow up with customers after service work.
• Use G2 DMS to identify prior service work and assigned advisors.
• Provide prompt paperwork and feedback to Service Manager.
• Attend events as needed to develop service leads.
• Perform outreach to customers via calls/emails from marketing events.

Skills

Customer service

Scheduling

Verbal and written communication

Call handling

Data entry

Tools

G2 DMS

Reporting tools

PO tracking

Job description

Socket.dev seeks a Service Coordinator in Pensacola, FL to support the Service Manager, Advisors and customers by coordinating follow-up, scheduling, and accurate paperwork.

You will greet customers, handle calls, maintain logs, process POs, and communicate proactively to ensure smooth service flow. This role emphasizes teamwork, reliability and responsive outreach to generate new service opportunities.