Service Desk Coordinator

EDGE Services, Inc.; Pensacola (FL); Hybrid; USD 40,000 - 60,000; Full time

Job summary

EDGE Services, Inc. is offering a contract position in Pensacola, Florida, with a hybrid schedule involving 3 days onsite. In this role, you will provide technical support by responding to inbound calls, troubleshooting issues, and fulfilling other related duties.

Ideal candidates will have a strong understanding of IT, effective communication skills, and the ability to work independently or in a team environment. Exposure to enterprise systems will be beneficial for success in this role.

Qualifications

• Knowledge and understanding of the information technology field.
• Basic skill troubleshooting and resolving technical problems.
• Effective verbal and written communication skills.

Responsibilities

• Respond to inbound calls daily to provide technical support/troubleshooting.
• Provide support via web queues, outbound interactions, and emails.
• Document, maintain, and report functions/activities using PC applications.

Skills

Technical support knowledge

Basic troubleshooting skills

Effective communication skills

Organizational skills

Time management skills

Job description

This is a contract position with a hybrid schedule, with 3 days onsite in Pensacola, Florida.

In this role, you will:

• Respond to inbound calls daily to provide technical support/troubleshooting
• Provide support via web queues, outbound interactions, and emails
• Leverage resources to resolve technical issues timely
• Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities
• Escalate requests outside of your scope when necessary
• Attend weekly staff/mentor meetings
• Remain cognizant of adherence to help promote business unit success
• Adhere to clients' practices, policies, and procedures
• Perform other related duties as assigned or appropriate

The skills we are looking for in this role include:

• Knowledge and understanding of the information technology field
• Basic skill troubleshooting and resolving technical problems
• Exposure to enterprise systems and IT terminology
• Exposure to solving routine or standard administrative, operational, or system problems and issues
• Effective verbal and written communication skills
• Ability to leverage finesse/soft skills when interacting with end users
• Basic organizational, planning, and time management skills
• Ability to handle multiple tasks simultaneously with a high degree of accuracy
• Ability to work independently and in a team environment