Customer Service & Dispatch Coordinator

Gallo Mechanical, LLC; Pensacola (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

Gallo Mechanical, LLC in Pensacola is looking for a Customer Service Representative (CSR) to ensure timely service delivery and maintain high levels of customer satisfaction. This role is crucial in coordinating service calls and dispatching technicians for efficient operations.

The ideal candidate will have strong customer service skills and experience in a fast-paced service coordination environment. Proficiency in Microsoft Office is essential, along with organizational skills to manage multiple priorities effectively.

Qualifications

• 2+ years of experience in a customer service, dispatch, administrative, or service coordination role.
• Experience coordinating schedules in a fast-paced environment.
• Effective verbal and written communication skills.

Responsibilities

• Answer all service-related phone calls and emails in a timely and professional manner.
• Coordinate, schedule, and dispatch service calls to optimize technician utilization.
• Prepare and distribute daily service technician schedules.

Skills

Customer service skills

Organizational skills

Microsoft Office proficiency

Education

High school diploma or equivalent

Associate degree or relevant coursework

Tools

ERP systems

Service management software

Job description

Gallo Mechanical, LLC in Pensacola is looking for a Customer Service Representative (CSR) to ensure timely service delivery and maintain high levels of customer satisfaction. This role is crucial in coordinating service calls and dispatching technicians for efficient operations.

The ideal candidate will have strong customer service skills and experience in a fast-paced service coordination environment. Proficiency in Microsoft Office is essential, along with organizational skills to manage multiple priorities effectively.