Sales Support & Delivery Coordinator

Watsco

Pensacola, Northern (FL, KY)

Hybrid

USD 36,000 - 48,000

Full time

13 days ago

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Job summary

Watsco in Pensacola, FL is seeking a Sales Administrator to support the Sales team, Sales Center, and customers. The role ensures product availability, entry of orders, order status updates, and prompt problem resolution.

You will liaise between customers and the company to facilitate timely deliveries and smooth logistics. The position requires a friendly, detail-focused individual with strong MS Office skills and exceptional customer service.

Qualifications

Must have 2+ years in counter sales, call center or customer service.
Demonstrated customer service skills.
Proficient in MS Office.
Strong organizational skills.
Ability to problem solve, be detail oriented, and multi-task.
English/Spanish bilingual a plus, but not required.

Responsibilities

Act as branch point of contact for key accounts.
Support accurate order completion, processing, and tracking. This includes e-commerce and direct customer orders.
Coordinate timely deliveries and jobsite logistics and proactively communicate any delays when necessary.
Facilitate accurate job quotes, purchase order management, credit rebills and Scope of Work (SOR) documentation
Provide product information, assist customers with product selection, and with after-sales support.
Provide customer service via phone, email, and text.