Client Service & Dispatch Coordinator

Socket.dev; Vero Beach (FL); On-site; USD 19,000 - 30,000; Part time

Job summary

Socket.dev in Florida is seeking a part-time Customer Service & Scheduling Assistant to support the service department. You will screen calls, dispatch Repair and Route Technicians, gather service details, and coordinate scheduling for pool, spa, and related equipment.

This role requires strong communication, data entry in NetSuite and Ring Central, and the ability to work 12:00 PM–5:00 PM. You will collaborate with inventory, billing, and other departments to ensure accurate work orders,

Qualifications

• Must pass a drug test after offer
• Must pass a background check after offer
• Eligibility to work in the United States

Responsibilities

• Screen incoming calls and dispatch technicians.
• Gather service details and schedule route/repair work.
• Create, assign and dispatch work orders; track progress.
• Maintain client data in systems like NetSuite, Ring Central.
• Respond to emails and participate in meetings.

Skills

Active Listening

Reading Comprehension

Critical Thinking

Service Orientation

Social Perceptiveness

Time Management

Job description

Socket.dev in Florida is seeking a part-time Customer Service & Scheduling Assistant to support the service department. You will screen calls, dispatch Repair and Route Technicians, gather service details, and coordinate scheduling for pool, spa, and related equipment.

This role requires strong communication, data entry in NetSuite and Ring Central, and the ability to work 12:00 PM–5:00 PM. You will collaborate with inventory, billing, and other departments to ensure accurate work orders,