Service Coordinator - Customer Success & Scheduling

MarineMax Services Inc; Pensacola (FL); On-site; USD 40,000 - 56,000; Full time

Job summary

MarineMax Services Inc. in Pensacola, FL is seeking a Service Coordinator to support the Service Manager, Advisors, and customers by coordinating follow-ups, scheduling, and ensuring smooth communication throughout service work.

The role involves greeting customers, handling calls, tracking requests, and assisting with the flow of paperwork. Strong communication and organizational skills are essential for success in this customer-facing position.

Qualifications

• Experience in customer service or call center roles.
• Ability to manage follow-ups and coordinate with service teams.
• Strong written and verbal communication skills.
• Proficient in basic office software and documenting processes.

Responsibilities

• Greet customers and direct them to the appropriate team member.
• Answer calls professionally and return customer calls by end of day.
• Use reporting tools to identify and contact customers.
• Process and track purchase orders.
• Schedule service drop-offs and mobile service.
• Maintain daily communication logs.
• Coordinate customer follow-ups after service.
• Attend events to generate service leads.
• Provide timely flow of all paperwork.
• Communicate customer feedback to Service Manager.

Skills

Customer service

Phone & email communication

Scheduling

Data entry / record keeping

G2 DMS

Education

High school diploma or equivalent

Tools

G2 DMS

Job description

MarineMax Services Inc. in Pensacola, FL is seeking a Service Coordinator to support the Service Manager, Advisors, and customers by coordinating follow-ups, scheduling, and ensuring smooth communication throughout service work.

The role involves greeting customers, handling calls, tracking requests, and assisting with the flow of paperwork. Strong communication and organizational skills are essential for success in this customer-facing position.