Service Coordinator

Scott Equipment Company; Broussard (LA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Life Insurance

Long-Term Disability

Short Term Disability for employees w/

Emergency Travel Assistance Program

Employee Assistance Program

Paid Time Off per tenure

Paid Holidays

Wellness program with rewards

Discretionary profit sharing

Shared cost of health insurance

401K with employer match

Dental

Vision

Accident Insurance

Critical Illness

Hospital indemnity

Flexible Spending Account

Short Term Disability

Voluntary Life

Prescription Safety Glasses Reimb.

Boots reimbursement

On the Job training

Scott Equipment University

Job summary

Scott Equipment Company in Broussard, LA is seeking a Service Department Administrator to enhance customer satisfaction within the service department. The role involves supporting management, handling service and warranty issues, and coordinating work orders.

The position requires strong communication, phone etiquette, and clerical skills, with proficiency in MS Office and experience with company databases. On-site work with opportunities for training and growth.

Qualifications

• Good communication skills - interpersonal, written, verbal
• Proper phone etiquette
• Proficient in MS Office Suites, as well as the ability to learn company database system
• Industry experience preferred
• Clerical experience preferred

Responsibilities

• Promote customer satisfaction within the service department and keep management informed
• Handle all service/warranty related issues and assist in writing and communicating work orders
• Coordinate duties with service technicians and perform other administrative/clerical duties

Skills

Communication skills

Phone etiquette

Industry experience

Clerical experience

Tools

MS Office

Company database system

Job description

Job Details: Job Location: Broussard, LA - Broussard, LA 70518-3422, Since 1939, Scott has been family owned and proud to represent the world’s finest manufacturers of construction equipment and cranes. Today, our team of nearly 400 employees sell, rents and provides top notch service and parts at 16 locations in 5 states. Come join us!

Our founder believed that “People are Important” and that is reflected in our values and culture today. Employee benefits is one of the many places that shows.

Company Paid Benefits

• Life Insurance
• Long-Term Disability
• Short Term Disability for employees with 10 years or more of tenure
• Emergency Travel Assistance Program including ID theft protection
• Employee Assistance Program
• Paid Time Off tiered based on tenure
• Paid Holidays
• Wellness program with generous rewards
• Discretionary profit sharing

Partially company paid benefits

• Shared cost of health insurance with substantial employer contribution
• 401K plan with an employer match on the first 6% an employee contributes

Available Benefits

• Dental
• Vision
• Accident Insurance
• Critical Illness
• Hospital indemnity
• Flexible Spending Account
• Short Term Disability
• Voluntary Life

Training

• On the Job training
• In person and online manufacturer training
• Scott Equipment University, a resource for safety, skills and career development training

Additional benefits

• Prescription Safety Glasses Reimbursement (based on position)
• Boots reimbursement (based on position)

Job Description

This individual will be responsible for promoting customer satisfaction within the service department as well as keeping service department management informed. This individual will also be responsible for all service/warranty related issues, assisting in the writing and communication of work orders, coordinating duties with the service technicians and performing other administrative/clerical duties for the service department.

Qualifications

• Good communication skills - interpersonal, written, verbal
• Proper phone etiquette
• Proficient in MS Office Suites, as well as the ability to learn company database system
• Industry experience preferred
• Clerical experience preferred