Service Coordinator

SCOTT EQUIPMENT; Broussard (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Scott Equipment in Broussard, Louisiana, is seeking a service department administrator to promote customer satisfaction and support service/warranty processes. The role involves writing and communicating work orders, coordinating with service technicians, and handling administrative duties across the department.

Applicants should have strong communication, phone etiquette, and MS Office skills, with clerical experience preferred.

Qualifications

• Good communication skills - interpersonal, written, verbal
• Proper phone etiquette
• Proficient in MS Office Suites, as well as the ability to learn company database system
• Industry experience preferred
• Clerical experience preferred

Responsibilities

• Promote customer satisfaction within the service department
• Keep service department management informed of issues and status
• Handle all service/warranty related issues
• Assist in writing and communication of work orders
• Coordinate duties with the service technicians and perform other administrative/clerical duties for the service department

Skills

Communication

Phone etiquette

MS Office

Interpersonal skills

Administrative support

Job description

Since 1939, Scott has been family owned and proud to represent the world’s finest manufacturers of construction equipment and cranes. Today, our team of nearly 400 employees sell, rents and provides top notch service and parts at 16 locations in 5 states. Come join us!Our founder believed that “People are Important” and that is reflected in our values and culture today. Employee benefits is one of the many places that shows.Company Paid BenefitsLife InsuranceLong-Term DisabilityShort Term Disability for employees with 10 years or more of tenureEmergency Travel Assistance Program including ID theft protectionEmployee Assistance ProgramPaid Time Off tiered based on tenurePaid HolidaysWellness program with generous rewardsDiscretionary profit sharingPartially company paid benefitsShared cost of health insurance with substantial employer contribution401K plan with an employer match on the first 6% an employee contributesAvailable BenefitsDentalVisionAccident InsuranceCritical IllnessHospital indemnityFlexible Spending AccountShort Term DisabilityVoluntary LifeTrainingOn the Job trainingIn person and online manufacturer trainingScott Equipment University, a resource for safety, skills and career development trainingAdditional benefitsPrescription Safety Glasses Reimbursement (based on position)Boots reimbursement (based on position)Job Description:This individual will be responsible for promoting customer satisfaction within the service department as well as keeping service department management informed. This individual will also be responsible for all service/warranty related issues, assisting in the writing and communication of work orders, coordinating duties with the service technicians and performing other administrative/clerical duties for the service department.Good communication skills - interpersonal, written, verbalProper phone etiquetteProficient in MS Office Suites, as well as the ability to learn company database systemIndustry experience preferredClerical experience preferred