Service & Warranty Coordinator (Customer Success)

Scott Equipment Company; Broussard (LA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Life Insurance

Long-Term Disability

Short Term Disability for employees w/

Emergency Travel Assistance Program

Employee Assistance Program

Paid Time Off per tenure

Paid Holidays

Wellness program with rewards

Discretionary profit sharing

Shared cost of health insurance

401K with employer match

Dental

Vision

Accident Insurance

Critical Illness

Hospital indemnity

Flexible Spending Account

Short Term Disability

Voluntary Life

Prescription Safety Glasses Reimb.

Boots reimbursement

On the Job training

Scott Equipment University

Job summary

Scott Equipment Company in Broussard, LA is seeking a Service Department Administrator to enhance customer satisfaction within the service department. The role involves supporting management, handling service and warranty issues, and coordinating work orders.

The position requires strong communication, phone etiquette, and clerical skills, with proficiency in MS Office and experience with company databases. On-site work with opportunities for training and growth.

Qualifications

• Good communication skills - interpersonal, written, verbal
• Proper phone etiquette
• Proficient in MS Office Suites, as well as the ability to learn company database system
• Industry experience preferred
• Clerical experience preferred

Responsibilities

• Promote customer satisfaction within the service department and keep management informed
• Handle all service/warranty related issues and assist in writing and communicating work orders
• Coordinate duties with service technicians and perform other administrative/clerical duties

Skills

Communication skills

Phone etiquette

Industry experience

Clerical experience

Tools

MS Office

Company database system

Job description

Scott Equipment Company in Broussard, LA is seeking a Service Department Administrator to enhance customer satisfaction within the service department. The role involves supporting management, handling service and warranty issues, and coordinating work orders.

The position requires strong communication, phone etiquette, and clerical skills, with proficiency in MS Office and experience with company databases. On-site work with opportunities for training and growth.