Service Manager

Scott Equipment Company; Lake Charles (LA); On-site; USD 65,000 - 95,000; Full time

Job summary

Scott Equipment Company in Lake Charles, LA is seeking an experienced service department supervisor to efficiently manage all aspects of the construction equipment service operation. You will lead a team, drive service excellence, and build lasting relationships with customers while coordinating with other departments to meet client needs.

Responsibilities include monitoring revenue and expenses, enforcing safety regulations, and identifying opportunities to grow the business by expanding

Qualifications

• Previous supervisory/management experience.
• Industry and/or aftermarket service support experience.
• Strong customer service skills.
• Excellent oral and written communication skills.
• Strong computer skills.

Responsibilities

• Manage all aspects of the construction equipment service department and direct work to meet customer needs.
• Create and pursue new business while maintaining relationships with existing customers.
• Coordinate activities with other departments to serve customers and employees effectively.
• Ensure compliance with safety regulations in and out of the shop.
• Monitor departmental revenue and expenses to maintain profitability.

Skills

Supervisory/management experience

Customer service skills

Communication skills

Computer skills

Industry/service experience

Job description

Job Details: Job Location: Lake Charles, LA - Lake Charles, LA 70615-4707, Since 1939, Scott has been family owned and proud to represent the world’s finest manufacturers of construction equipment and cranes. Today, our team of nearly 400 employees sell, rents and provides top notch service and parts at 16 locations in 5 states. Come join us!

Our founder believed that “People are Important” and that is reflected in our values and culture today. Employee benefits is one of the many places that shows.

Company Paid Benefits

• Life Insurance
• Long-Term Disability
• Short Term Disability for employees with 10 years or more of tenure
• Emergency Travel Assistance Program including ID theft protection
• Employee Assistance Program
• Paid Time Off tiered based on tenure
• Paid Holidays
• Wellness program with generous rewards
• Discretionary profit sharing

Partially company paid benefits

• Shared cost of health insurance with substantial employer contribution
• 401K plan with an employer match on the first 6% an employee contributes

Available Benefits

• Dental
• Vision
• Accident Insurance
• Critical Illness
• Hospital indemnity
• Flexible Spending Account
• Short Term Disability
• Voluntary Life

Training

• On the Job training
• In person and online manufacturer training
• Scott Equipment University, a resource for safety, skills and career development training

Additional benefits

• Prescription Safety Glasses Reimbursement (based on position)
• Boots reimbursement (based on position)

Job Description

This individual is responsible for efficiently managing and directing all aspects of the construction equipment service department and creating new business while maintaining a customer relationship with current customers. This individual will also coordinate activities and cooperate with other departments of the dealership to best serve the needs of the customer and employees. Responsibilities will also include adhering to safety regulations in and out of the service shop and monitoring departmental revenue and expenses.

Qualifications

• Previous supervisory/management experience
• Industry and/or aftermarket service support experience
• Strong customer service skills
• Excellent oral and written communication skills
• Strong computer skills