Service Coordination Specialist

Summit Fire & Security; Seattle (WA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Vacation and Holidays

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan with Company Match

Job summary

Summit Fire & Security in Seattle seeks a Service Coordinator to maintain office management for the Service department, including scheduling calls and answering phones to ensure profitability and customer satisfaction.

You will schedule service calls, coordinate equipment and materials, arrange emergency service, and create technician schedules while collaborating with the Service Operations Manager to review reports and provide customer access.

Qualifications

• HS Diploma or equivalent; Associate degree preferred.
• 1 year scheduling facility services experience.
• 1 year professional computer skills.
• Strong time management and prioritization skills.
• Good critical thinking and collaboration abilities.
• Excellent English communication skills.
• Experience with Microsoft Office; Salesforce preferred.

Responsibilities

• Schedule service calls with customers.
• Coordinate the necessary equipment/materials accordingly.
• Schedule emergency service with customers.
• Create Technician schedules.
• Schedule all necessary subcontractors, lifts as required.
• Review reports with Service Operations Manager.
• Communicate system impairments to the appropriate Manager.
• Communicate with internal and external customers in a professional manner.
• Provide backup assistance on phones for the administrative assistance.
• Other duties as assigned.

Skills

Scheduling

Computer skills

Time management

Prioritization

Critical thinking

Collaboration

Attention to detail

Education

HS Diploma

Associate degree preferred

Tools

Microsoft Office

SalesForce

Job description

Summit Fire & Security in Seattle seeks a Service Coordinator to maintain office management for the Service department, including scheduling calls and answering phones to ensure profitability and customer satisfaction.

You will schedule service calls, coordinate equipment and materials, arrange emergency service, and create technician schedules while collaborating with the Service Operations Manager to review reports and provide customer access.