Customer Service & Admin Specialist — Scheduling & Front Desk

Summit Fire & Security; Nashville (TN); On-site; USD 32,000 - 46,000; Full time

Job summary

Summit Fire & Security seeks a Customer Service Representative to provide administrative and office support at the Nashville branch. You will greet visitors and route inquiries, coordinate billing information, assist HR with onboarding and payroll-related tasks, and manage office systems as a local SME.

The role involves scheduling technicians, handling mail, processing payments, and supporting daily operations with a focus on accuracy and customer satisfaction.

Qualifications

• High School Diploma or GED, required.
• 2 years of customer service experience.
• 2 years professional computer experience.
• 1 year front desk experience preferred.
• 1 year scheduling experience preferred.

Responsibilities

• Greet and assist internal and external customers in person, by phone, or email.
• Coordinate with Billing, Accounting, and field personnel on COD and on-hold accounts.
• Assist HR with onboarding materials and payroll-related tasks.
• Serve as local SME for office systems and processes.
• Process COI requests and additional insured certificates per policy.
• Handle mail operations and distribute correspondence to the appropriate departments.
• Track and order office supplies and coordinate with Corporate for approvals.
• Process customer payments and support collections as assigned.
• Schedule technicians and manage daily and master schedules to optimize shifts.
• Address scheduling conflicts and verify account details as needed.
• Perform other duties as assigned.

Skills

Customer service

English communication

Office administration

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Summit Fire & Security seeks a Customer Service Representative to provide administrative and office support at the Nashville branch. You will greet visitors and route inquiries, coordinate billing information, assist HR with onboarding and payroll-related tasks, and manage office systems as a local SME.

The role involves scheduling technicians, handling mail, processing payments, and supporting daily operations with a focus on accuracy and customer satisfaction.