Service Operations Scheduler

Summit Fire & Security; Milton (WA); On-site; USD 42,000 - 56,000; Full time

Job summary

Summit Fire & Security in Milton, WA seeks a Service Coordinator to maintain office management for the Service department, coordinating scheduling, phones, and customer communication to support profitability and satisfaction.

The role requires strong organizational and time-management skills, proficiency with Microsoft Office (Salesforce preferred), and the ability to work with all levels of staff; occasional travel may be required.

Qualifications

• HS Diploma or equivalent required; Associate degree preferred.
• 1 year scheduling facility services experience preferred.
• 1 year professional computer skills.
• Strong time management and organizational skills with ability to prioritize goals.
• Demonstrated critical thinking and problem-solving abilities.
• Collaborator able to work with all levels of employees.
• Strong diligence and accuracy.
• Must read/write and communicate effectively in English.

Responsibilities

• Schedule service calls with customers and coordinate equipment/materials.
• Schedule emergency service with customers.
• Create Technician schedules.
• Schedule subcontractors and lifts as required.
• Review reports with Service Operations Manager and upload for customer access.
• Communicate system impairments and service requests to Managers.
• Communicate with internal and external customers professionally.
• Provide backup assistance on phones for administrative tasks.
• Other duties as assigned.

Skills

Time management

Organizational skills

Critical thinking

Collaborator

Diligence

English communication

Interpersonal skills

Written communication

Oral communication

Education

HS Diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Salesforce

Job description

Summit Fire & Security in Milton, WA seeks a Service Coordinator to maintain office management for the Service department, coordinating scheduling, phones, and customer communication to support profitability and satisfaction.

The role requires strong organizational and time-management skills, proficiency with Microsoft Office (Salesforce preferred), and the ability to work with all levels of staff; occasional travel may be required.