Customer Service & Office Administration Specialist

Summit Fire Protection; Madison (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Summit Fire Protection is seeking a detail-oriented Customer Service Representative to support the branch with administrative tasks and serve as the first point of contact for visitors and callers.

The role requires strong MS Office skills, experience in scheduling, and the ability to communicate clearly in English. Duties include invoicing, mail handling, order processing, and coordinating technician schedules in a fast-paced office environment.

Qualifications

• High School Diploma or GED is required.
• 2 years of customer service experience.
• 2 years of professional computer experience.
• 1 year front desk experience; scheduling experience preferred.

Responsibilities

• Greet and assist internal and external customers via phone, email or in person; direct to proper departments.
• Coordinate with Billing, Accounting and front-end Admin to communicate COD and on-hold accounts.

Skills

Customer service

Microsoft Office

Data entry

Scheduling

English communication

Education

High School diploma

Job description

Summit Fire Protection is seeking a detail-oriented Customer Service Representative to support the branch with administrative tasks and serve as the first point of contact for visitors and callers.

The role requires strong MS Office skills, experience in scheduling, and the ability to communicate clearly in English. Duties include invoicing, mail handling, order processing, and coordinating technician schedules in a fast-paced office environment.