Client-Facing Office Admin & Scheduling Specialist

Summit Fire & Security LLC; Toledo (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Summit Fire & Security in Toledo, OH is seeking a Customer Service Representative to provide administrative support and act as the first point of contact for customers enter­ing our facility. The role requires greeting visitors, coordinating with departments, and maintaining office operations.

The ideal candidate has 2 years of customer service experience, 1 year scheduling, and strong Microsoft Office skills; a valid driver’s license is preferred and equal opportunity employment is emphasized.

Qualifications

• 2 years customer service experience.
• 2 years professional computer usage.
• 1 year front desk experience.
• 1 year scheduling experience; knowledge of local zip codes and area geography preferred.

Responsibilities

• Provide customer service to internal and external customers via phone, email, or in person, greeting visitors and directing them appropriately.
• Coordinate with Billing, Accounting and front-end Administration to communicate account statuses and pertinent information to field personnel.
• Assist Human Resources with onsite protocol, payroll materials, and orientation documentation as needed.
• Utilize organization systems and act as local SME for colleagues.
• Process COI requests and additional insured documents per policy.
• Handle mail distribution and order office supplies; communicate with Corporate for approvals.
• Process customer payments and assist with collections as assigned.
• Maintain office cleanliness and support other duties as required.

Skills

Customer service experience

Computer literacy

Front desk experience

Scheduling experience

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Summit Fire & Security in Toledo, OH is seeking a Customer Service Representative to provide administrative support and act as the first point of contact for customers enter­ing our facility. The role requires greeting visitors, coordinating with departments, and maintaining office operations.

The ideal candidate has 2 years of customer service experience, 1 year scheduling, and strong Microsoft Office skills; a valid driver’s license is preferred and equal opportunity employment is emphasized.