Service Contract Coordinator

Southland Industries; Schertz (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k) match with legacy benefits

Medical, dental, and vision insurance

Annual bonus program

Life, AD&D, and disability insurance

Pre-tax flexible spending plans

Paid parental leave

Paid holidays and vacation

Training and professional development

Wellness benefits

Job summary

Southland Industries is seeking an Administrative Specialist to support service contract administration. You will enter contracts, update customer accounts, schedule tasks, and coordinate materials and subcontracts.

You will monitor performance against contract terms, handle inquiries, assist with invoicing and collections, and support contract renewals. Strong communication and Microsoft Office skills are essential.

Qualifications

• High School Diploma or equivalent.
• Two (2) years of relevant experience.
• Knowledge of service process.
• Good organizational skills and attention to details.
• Good verbal and written communication skills.
• Good customer service skills and ability to resolve issues.
• Proficient in Microsoft Office.

Responsibilities

• Enters service contracts into system. Ensures each customer’s account information is correctly updated and entered.
• Schedules and documents tasks for assigned service contracts. Follows up on recommendations and ticket completion, coordinates any purchased materials or subcontracts as required.
• Identifies and coordinates open and upcoming work with team supervisors. Monitors schedule and reports as appropriate. Sends out reports on completed work on a timely basis.
• Monitors work performed against contract terms, communicates with customers to ensure work performed meets expectations, escalates to supervisor as needed.
• Ensures that records and systems are updated, and contract agreements are filed properly.
• Prepares and distributes invoices to customers on a timely basis. Monitors customer accounts for payment and assist with collection of payment as needed.
• Responds to customer inquiries or concerns. Resolves or escalates as appropriate.
• Supports contract renewal process. Communicates upcoming renewals and document renewals.
• Performs additional tasks in support of the service administration team as needed.

Skills

Organizational skills

Attention to detail

Verbal and written communication

Customer service

Microsoft Office

Knowledge of service process

Education

High School Diploma

Tools

None

Job description

Southland Industries is seeking an Administrative Specialist to support service contract administration. You will enter contracts, update customer accounts, schedule tasks, and coordinate materials and subcontracts.

You will monitor performance against contract terms, handle inquiries, assist with invoicing and collections, and support contract renewals. Strong communication and Microsoft Office skills are essential.