Service Contracts Specialist

Southland Industries; Schertz (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k) plan with 50% company match and

Medical, dental, and vision insurance

Annual bonus program

Paid parental leave

Paid holidays, vacation, and personal

Training/professional development

Wellness benefits

Job summary

Southland Industries provides administrative support for service contract administration, updating accounts, scheduling tasks, and coordinating materials or subcontracts. The role involves invoicing, responsive customer communication, and renewal support within a 100% employee-owned company with strong benefits.

Ideal candidates will have 2 years of relevant experience, knowledge of service processes, and excellent organization and communication skills, with proficiency in Microsoft Office.

Qualifications

• Two (2) years of relevant experience.
• Knowledge of service process.
• Good organizational skills and attention to details.
• Good verbal and written communication skills.
• Proficient in Microsoft Office.

Responsibilities

• Enters service contracts into system and updates customer accounts.
• Schedules and documents tasks for assigned service contracts and coordinates materials or subcontracts.
• Identifies open work and coordinates with team supervisors and monitors schedule.
• Monitors work against contract terms and communicates with customers.
• Prepares and distributes invoices and monitors payments.
• Responds to customer inquiries and resolves issues.
• Supports contract renewal process and communicates upcoming renewals.
• Performs additional tasks to support the service administration team.

Skills

Contract administration

Customer service

Data entry

Microsoft Office

Communication skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Southland Industries provides administrative support for service contract administration, updating accounts, scheduling tasks, and coordinating materials or subcontracts. The role involves invoicing, responsive customer communication, and renewal support within a 100% employee-owned company with strong benefits.

Ideal candidates will have 2 years of relevant experience, knowledge of service processes, and excellent organization and communication skills, with proficiency in Microsoft Office.