Service Contract Administrator

Southland Industries Inc.; Schertz (TX); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k) match with immediate vesting

Medical, dental, vision insurance

Annual bonus program

Paid parental leave

Paid holidays and vacation

Professional development opportunities

Employee-owned benefits

Job summary

Southland Industries in Texas seeks an Administrative Support professional focused on service contract administration. You will enter contracts, keep customer accounts updated, schedule tasks, and assist with invoicing and collections.

You will interact with customers professionally, track renewals, and escalate issues to supervisors as needed. Strong organizational and Microsoft Office skills are essential for success.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of relevant experience preferred.
• Knowledge of service process and strong written/verbal communication.

Responsibilities

• Enter service contracts into the system and maintain accurate account data.
• Schedule and document tasks for assigned service contracts and follow up on recommendations.
• Coordinate materials or subcontracts as required and monitor open/upcoming work with supervisors.
• Communicate with customers to ensure work meets expectations and escalate as needed.
• Prepare and distribute invoices; monitor payments and assist with collections as needed.
• Respond to customer inquiries and support the renewal process.

Skills

Organizational skills

Attention to detail

Customer service

Verbal and written communication

Time management

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Position Summary

Provides administrative support relevant to service contract administration. Interacts effectively and respectfully with customers.

Position Details

• Enters service contracts into system. Ensures each customer’s account information is correctly updated and entered.
• Schedules and documents tasks for assigned service contracts. Follows up on recommendations and ticket completion, coordinates any purchased materials or subcontracts as required.
• Identifies and coordinates open and upcoming work with team supervisors. Monitors schedule and reports as appropriate. Sends out reports on completed work on a timely basis.
• Monitors work performed against contract terms, communicates with customers to ensure work performed meets expectations, escalates to supervisor as needed.
• Ensures that records and systems are updated, and contract agreements are filed properly.
• Prepares and distributes invoices to customers on a timely basis. Monitors customer accounts for payment and assist with collection of payment as needed.
• Responds to customer inquiries or concerns. Resolves or escalates as appropriate.
• Supports contract renewal process. Communicates upcoming renewals and document renewals.
• Performs additional tasks in support of the service administration team as needed.

Qualifications

• High School Diploma or equivalent
• Two (2) years of relevant experience
• Knowledge of service process
• Good organizational skills and attention to details
• Good verbal and written communication skills
• Good customer service skills and ability to resolve issues
• Proficient in Microsoft Office

Benefits

As a 100% employee-owned company, we offer a comprehensive benefits package for you and your family:

• 401(k) plan with 50% company match (no cap) and immediate 100% vesting
• Medical, dental, and vision insurance (100% paid for employee)
• Annual bonus program based upon performance, achievement, and company profitability
• Term life, AD&D insurance, and voluntary life insurance
• Disability income protection insurance
• Pre-tax flexible spending plans (health and dependent care)
• Paid parental leave
• Paid holidays, vacation, and personal time
• Training/professional development opportunities and company-paid memberships for professional associations and licenses
• Wellness benefits

About Southland Industries

As one of the nation’s largest MEP companies, Southland Industries is built on the foundation of great people. Since 1949, we have put our people first, enabling growth, professional achievement, and innovation. If you want to join a fast-paced environment where you’re engaged, challenged, and valued,

To learn more about careers at Southland, explore our career opportunities, follow us on social media, and check out our website.

Southland Industries and all its subsidiaries are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, national origin, ancestry, age, disability, medical condition, marital status, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.

Contingent Employment: All employment offers are contingent upon successful drug tests, background checks, and professional reference checks. Roles that include driving as an essential job duty will be required to have a successful Motor Vehicle Record check (MVR). We are not able to offer sponsorship of employment at this time.