Service Contract Administrator

Indotronix Avani Group; United States; A distancia; USD 39.000 - 50.000; A tiempo parcial

Descripción de la vacante

Indotronix Avani Group is seeking a Service Contract Administrator for a 9-month remote engagement. The role supports the Service Sales organization by processing, reviewing, and executing service contracts with a focus on accuracy, pricing governance, and CRM data integrity.

You will collaborate with Sales, Finance, Legal, and Operations to ensure timely contract execution. A Bachelor’s degree or equivalent experience is required and strong communication skills are essential.

Formación

• Bachelor’s degree or equivalent professional experience.
• Prior contract administration or sales operations experience.
• Detail-oriented and compliant with processes.
• Ability to manage multiple requests in a fast-paced environment.
• Proficient with CRM and MS Office.
• Strong written and verbal communication.

Responsabilidades

• Provide responsive support to the Service Sales by handling contract requests with speed and accuracy.
• Prepare, process, and manage service contract documentation with completeness and timeliness.
• Ensure pricing governance, discount approvals, and policy adherence.
• Coordinate reviews and revisions of contract terms with internal stakeholders.
• Maintain accurate contract, customer, and pricing data in CRM.
• Support CRM data hygiene, validation, and governance.
• Assist with sales reporting, dashboards, and ad hoc requests.
• Collaborate with Sales, Field Service, Finance, Legal, and Operations to resolve issues.
• Identify opportunities to improve contract administration processes and turnaround times.
• Balance independent execution with close collaboration with the service sales team.

Conocimientos

Written and verbal communication

Attention to detail

Multi-tasking

Organizational skills

Educación

Bachelor’s degree or equivalent

Herramientas

CRM systems

Microsoft Office

Descripción del empleo

Job Title: Service Contract Administrator

Location: Remote

Duration: 9 months

Job Description:

• The Service Contract Administrator is a foundational role within the Service Sales organization, providing operational excellence and fast, accurate support that enables customer engagement and revenue generation.
• This role partners closely with Service Sales Representatives, Sales Leadership, and cross functional teams to ensure timely contract execution, pricing integrity, CRM accuracy, and adherence to commercial processes.
• The position reports to the Contract Administration Manager and operates in a remote environment.

Key Responsibilities:

• Provide responsive, high quality support to the Service Sales organization by managing incoming contract related requests with speed, accuracy, and attention to detail.
• Prepare, process, and manage service contract documentation, ensuring completeness, compliance, and timely turnaround to support customer interactions and revenue closure.
• Serve as a steward of pricing and commercial governance, ensuring discount levels and approval processes are followed in accordance with established policies.
• Support navigation of contract terms and conditions (T&Cs), coordinating reviews, approvals, and revisions with internal stakeholders as needed.
• Maintain accurate contract, customer, and pricing data within CRM and related systems.
• Support CRM data hygiene initiatives, including cleanup, validation, and ongoing governance to improve data quality and reporting integrity.
• Assist with recurring sales reporting, dashboards, and ad hoc requests to support visibility into performance and pipeline activity.
• Partner cross functionally with Sales, Field Service, Finance, Legal, and Operations to resolve issues and remove barriers to contract execution.
• Identify opportunities to improve contract administration processes and turnaround times, contributing to enhanced customer and sales team experience.
• Balance independent execution with active collaboration, maintaining close connection with the service sales team and key internal partners.

Minimum Qualifications:

• Bachelor’s degree or equivalent professional experience.
• Prior experience in contract administration, sales operations, order management, or a related commercial support role.
• Strong attention to detail and commitment to accuracy, compliance, and process discipline.
• Ability to manage multiple requests and priorities in a fast paced environment while meeting deadlines.
• Comfortable enforcing policies, pricing guardrails, and approval processes with confidence and professionalism.
• Proficient with CRM systems and standard business tools (e.g., Microsoft Office or similar).
• Strong written and verbal communication skills with the ability to collaborate across functions.
• Self motivated and highly organized, with the ability to work independently in a remote environment.

Preferred Qualifications:

• Experience supporting a service sales, contracts, or recurring revenue business model.
• Familiarity with pricing controls, discount governance, or commercial approval workflows.
• Experience working with legal and finance teams on contract or T&C reviews.
• Exposure to life sciences, healthcare, or capital equipment service environments.