Service Contract Administrator

Synerfac Technical Staffing; Marietta (GA); Hybrid; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Full benefits

Hybrid work (2 days from home)

Zusammenfassung

The medical device company in Georgia is seeking a Contract Administrator to oversee the full lifecycle of service contracts, from quotes through billing and renewals. The role emphasizes collaboration with Finance, Sales, Logistics, Regulatory, and Executive Management, and requires hands-on experience with Salesforce and DocuSign.

A hybrid work arrangement is available. You will manage contract renewals, pricing, and documentation, ensuring compliance with government billing requirements while

Qualifikationen

• 3+ years of progressive experience in contract administration, government contracts, service agreements, or billing.
• Experience managing the full contract lifecycle: drafting, execution, amendments, renewals, and closeout.
• Hands-on experience with Salesforce or a comparable CRM/contract management system, including contract entry, invoicing, and reporting.
• Hands-on experience with DocuSign or a similar e-signature platform.
• Experience with government billing portals (such as WAWF and Tungsten).
• Excellent written and verbal communication skills, including in escalated or sensitive contract situations.
• Ability to manage multiple priorities and deadlines with strong attention to detail.
• Proven ability to influence and drive results across teams without direct authority.
• Bachelor's degree in Business, Contracts, Accounting, or a related field preferred, or equivalent experience.

Aufgaben

• Prepare, review, and revise quotes, and process and maintain service contracts and related documentation.
• Coordinate contract approvals, execution, amendments, renewals, and closeout.
• Manage DocuSign workflows and support customer negotiations by revising documents and tracking requested changes.
• Own a rolling 120-day review of contracts and warranties nearing expiration, and work with the Service Management Team to drive renewals and extensions.
• Process billing for executed contracts in Salesforce and in government portals, including WAWF and Tungsten.
• Enter and maintain warranty, rental, and placement contracts, and keep service price books current in Salesforce.
• Support collections and prepare documentation for billing disputes.
• Maintain audit-ready contract files and prepare reports on contract status, billing, renewals, and expirations.
• Ensure compliance with government billing requirements and regulatory standards, and promptly elevate potential reportable events.
• Identify contract risks and expiring obligations early, and elevate when appropriate.
• Act as a point of contact for internal and customer contract inquiries.

Kenntnisse

Contract administration

Communication

Project management

Cross-functional collaboration

Ausbildung

Bachelor's degree in Business/Contracts/Accounting

Tools

Salesforce

DocuSign

WAWF

Tungsten

Adobe Acrobat

Jobbeschreibung

Contract Administrator / Service Contract Administrator

This position offers full benefits, job stability, and a strong base salary. It is with a well-established medical device company that is part of a global organization and dedicated to advancing urology care. The company has a rich history spanning multiple decades and is known for its innovative, high-performing technologies, which are trusted by hospitals, surgery centers, and physicians nationwide. With a very positive company culture, a stable foundation, and real potential for growth, the company offers an exceptional culture and stability. Candidates can work on a hybrid basis if they choose to do so (2 days a week from home, 3 on site)

The Service Contract Administrator oversees the full lifecycle of service contracts, from quoting and execution through billing, renewals, and closeout. You will be a main point of contact for contract questions and will partner with Finance, Sales, Logistics, Regulatory, and Executive Management. You will also work closely with the Service Management Team and field service engineers, and you will drive accountability across these groups without having direct authority over them.

Responsibilities

• Prepare, review, and revise quotes, and process and maintain service contracts and related documentation.
• Coordinate contract approvals, execution, amendments, renewals, and closeout.
• Manage DocuSign workflows and support customer negotiations by revising documents and tracking requested changes.
• Own a rolling 120-day review of contracts and warranties nearing expiration, and work with the Service Management Team to drive renewals and extensions.
• Process billing for executed contracts in Salesforce and in government portals, including WAWF and Tungsten.
• Enter and maintain warranty, rental, and placement contracts, and keep service price books current in Salesforce.
• Support collections and prepare documentation for billing disputes.
• Maintain audit-ready contract files and prepare reports on contract status, billing, renewals, and expirations.
• Ensure compliance with government billing requirements and regulatory standards, and promptly elevate potential reportable events.
• Identify contract risks and expiring obligations early, and elevate when appropriate.
• Act as a point of contact for internal and customer contract inquiries.

Requirements

Qualifications

• 3+ years of progressive experience in contract administration, government contracts, service agreements, or billing.
• Experience managing the full contract lifecycle: drafting, execution, amendments, renewals, and closeout.
• Hands-on experience with Salesforce or a comparable CRM/contract management system, including contract entry, invoicing, and reporting.
• Hands-on experience with DocuSign or a similar e-signature platform.
• Experience with government billing portals (such as WAWF and Tungsten).
• Excellent written and verbal communication skills, including in escalated or sensitive contract situations.
• Ability to manage multiple priorities and deadlines with strong attention to detail.
• Proven ability to influence and drive results across teams without direct authority.
• Bachelor's degree in Business, Contracts, Accounting, or a related field preferred, or equivalent experience.

"Nice-to-have" experience

• Background in field service, medical device, surgical services, or capital equipment.
• Experience editing PDFs with Adobe Acrobat or Foxit.
• Exposure to contract lifecycle management (CLM) or AI-assisted contract review tools.