Service Writer

Legacy Equipment; Paragould (AR); On-site; USD 17,000 - 25,000; Full time

Job summary

Legacy Equipment in Paragould, AR seeks a Service Department Assistant to support the service manager with reports, quotes, and work orders. You will help keep records accurate, answer customer inquiries, and ensure technicians have ready assignments.

Ideal candidates have experience in a service environment, basic accounting and computer skills, and strong teamwork and communication. A high school diploma or GED is required; an associate degree is a plus, and you will work in a safe,

Qualifications

• Experience working in a service department.
• Experience with basic accounting practices.
• Experience with basic computer functions.
• Experience communicating effectively.
• Strong attention to detail and organization.

Responsibilities

• Answer customer inquiries about service work and quotes.
• Open and manage work orders through closure and invoicing.
• Maintain service department records and library with current information.
• Update customer profiles with equipment hours or data.
• Prepare replacement orders and manage supplies.
• Assist in labor performance, productivity and efficiency reports.
• Process warranty and claims and follow up.
• Support Service EDUCATE Training programs.
• Maintain a clean, safe work area and comply with safety rules.
• Know John Deere and competitive products.

Skills

Experience in service department

Basic accounting practices

Basic computer skills

Teamwork

Communication skills

Education

High School Diploma or GED

Associates degree preferred

Job description

Assists the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership. Answers customer inquiries about service work and generates repair quotes. Prepares and manages work orders to ensure technicians have work in front of them.

Responsibilities

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains service department filings and records and service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Updates customer profiles using equipment, hours, or other information from the customer work order
• Maintains service accessories and supplies and prepares replacement orders
• May prepare Service Technician labor performance, productivity, and efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
• May participate in Service EDUCATE Training programs required for the development of skills and knowledge
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Maintains knowledge of John Deere and competitive products

Experience, Education, Skills and Knowledge

• Experience working in a service department
• Experience with basic accounting practices
• Experience with basic computer functions
• Experience working cooperatively in a team environment
• Experience communicating effectively
• High School Diploma, GED, or equivalent experience required; Associates degree preferred