Service Center Support Specialist - Freight & Customer Care

FedEx Freight, Inc.; Fife (WA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life and AD&D insurance

401(k) retirement savings plan

Bonus potential

Tuition reimbursement

Adoption assistance

Paid parental leave

Paid bereavement

Employee discounts

Job summary

FedEx Freight, Inc. is seeking an entry-level Customer Service/Administrative Clerk to support daily operations at the service center. The role involves processing documentation, handling customer inquiries, scheduling pickups, and assisting with billing and communications.

The position requires a high school diploma or GED, strong communication skills, and the ability to work in a fast-paced environment. On-site work with standard hours and competitive hourly pay.

Qualifications

• High school diploma or GED.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to comprehend the various FedEx service products to assist in determining customers' needs.
• Ability to use general office equipment, e.g. computer, fax machine, copier, scanner, etc.
• Typing/data entry skills.
• Ten-key skills preferred.
• PC experience with the ability to learn required computer systems/programs.
• Demonstrated time management, organizational and multi-tasking skills.
• Ability to handle confidential information.
• Ability to follow instructions and complete required training.
• Ability to work independently and/or as a team member.
• Ability to work in a fast-paced team environment.

Responsibilities

• Perform administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting/distributing mail and/or packages.
• Verify and complete required documentation and reports.
• Provide accurate information and assistance to customers, including determining pick-up and/or delivery needs, problem resolution, updating systems to meet customer needs, selling services and providing leads to sales.
• Enter freight shipment information into the computer system, including status updates and billing.
• Administer freight pick-up process, as required.
• Assist customers via phone, e-mail and/or fax in inquiries such as tracing shipments, rate quotes, tariff discrepancies, billing and invoicing questions.
• Make freight delivery appointments, as required.
• Review drivers' Hours-of-Service logs and report discrepancies.
• Assist city operations with driver check-ins and related documentation.
• Communicate with sales, operations and other centers to ensure customer needs are met.
• Reconcile cash and checks, prepare deposits and COD remittance as required.
• Comply with laws, regulations, and company policies; perform other duties as required.

Skills

Customer service

Phone skills

Interpersonal skills

Time management

Multitasking

Communication skills

Data entry

Attention to detail

Education

High school diploma or GED

Tools

General office software

Computer systems

Job description

FedEx Freight, Inc. is seeking an entry-level Customer Service/Administrative Clerk to support daily operations at the service center. The role involves processing documentation, handling customer inquiries, scheduling pickups, and assisting with billing and communications.

The position requires a high school diploma or GED, strong communication skills, and the ability to work in a fast-paced environment. On-site work with standard hours and competitive hourly pay.