Freight Center Support Specialist

FedEx Freight, Inc.; West Columbia (SC); On-site; USD 26,000 - 30,000; Full time

Job summary

FedEx Freight, Inc. is seeking an Administrative/Customer Service Associate to support daily service-center operations, handling documentation for freight, and delivering essential administrative help. The role emphasizes accurate data entry, customer interaction, and coordination with sales and operations.

You will verify documents, schedule pickups, process inquiries via phone/email/fax, and assist with billing and shipments while maintaining compliance with regulations and company policies.

Qualifications

• High school diploma or GED required or equivalent.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills required.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to learn and use general office equipment and computer systems.

Responsibilities

• Perform administrative/clerical tasks: filing, copying, imaging, answering phones, data entry, and mail distribution.
• Verify and complete required documentation and reports.
• Provide accurate information to customers and determine pick-up/delivery needs; sell services and generate leads.
• Enter freight shipment information in the system and generate/adjust freight bills.
• Administer freight pick-up process as needed.
• Assist customers via phone, email, or fax with inquiries (trace shipments, rate quotes, billing).
• Schedule freight deliveries and appointments.
• Review Hours-of-Service logs and report discrepancies.
• Assist operations and service centers to ensure customer needs are met.
• Reconcile cash/checks, prepare deposits and COD remittance as required.
• Follow laws and company policies; perform other duties as needed.

Skills

Phone skills

Interpersonal skills

Written & verbal comms

Typing & data entry

Ten-key skills

PC skills & learning systems

Time management

Teamwork

Education

High school diploma or GED

Job description

FedEx Freight, Inc. is seeking an Administrative/Customer Service Associate to support daily service-center operations, handling documentation for freight, and delivering essential administrative help. The role emphasizes accurate data entry, customer interaction, and coordination with sales and operations.

You will verify documents, schedule pickups, process inquiries via phone/email/fax, and assist with billing and shipments while maintaining compliance with regulations and company policies.