Service Center Support Specialist

FedEx Freight; Summit (IL); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Employee assistance program

Paid time off

401(k) retirement savings

Bonus potential

Tuition reimbursement

Adoption assistance

Paid parental leave

Paid bereavement

Employee discounts

Vacation (FT only)

Paid holidays (FT only)

Job summary

FedEx Freight in Summit, IL seeks an administrative clerk to support customers and daily freight operations. You will handle documentation, data entry, and scheduling while delivering accurate information and excellent service.

The role requires strong communication, basic math, and familiarity with FedEx service products. You will work in an office/dock environment with variable hours. Equal opportunity employer.

Qualifications

• High school diploma or GED required or preferred.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Previous transportation experience preferred is a plus.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to understand FedEx service products to assist customers.
• Typing/data entry skills; ten-key skills preferred.
• PC experience and comfort with computer systems.
• Demonstrated time management, organization and multi-tasking.
• Ability to handle confidential information.
• Ability to follow instructions and complete training.
• Ability to work independently and/or in a team.
• Ability to work in a fast-paced team environment.

Responsibilities

• Perform administrative/clerical functions: filing, copying, imaging, answering phones, data entry, mail distribution.
• Verify and complete required documentation and reports.
• Provide accurate information to customers and determine pick-up/delivery needs.
• Enter freight shipment information into the system and generate/adjust freight bills.
• Administer freight pick-up process as required.
• Assist customers via phone, e-mail, and fax with inquiries and tracing shipments.
• Make freight delivery appointments as required.
• Review Hours-of-Service logs and report discrepancies.
• Assist city operations with driver check-in and documentation.
• Coordinate with sales/operations/other centers to resolve issues.
• Reconcile cash and checks, prepare deposits and COD remittance.
• Comply with laws, regulations and company policies.
• Perform other duties as required.

Skills

Customer service

Phone skills

Written communication

Verbal communication

Time management

Organizational skills

Teamwork

Data entry

Typing

Numerical skills

Confidentiality

Education

High school diploma or GED

Tools

Office equipment

Job description

FedEx Freight in Summit, IL seeks an administrative clerk to support customers and daily freight operations. You will handle documentation, data entry, and scheduling while delivering accurate information and excellent service.

The role requires strong communication, basic math, and familiarity with FedEx service products. You will work in an office/dock environment with variable hours. Equal opportunity employer.