Freight Service Center: Customer & Admin Support

FedEx Freight, Inc.; Summit (IL); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) retirement savings plan

Bonus potential

Tuition reimbursement

Paid parental leave

Paid time off

Employee discounts

Job summary

FedEx Freight, Inc. in Summit, IL is seeking an administrative/customer service associate to support daily service-center operations. You will handle documentation, data entry, and customer inquiries while coordinating with drivers and sales.

The role requires strong communication, organizational skills, and the ability to work in a fast-paced environment. Starting pay is $20.69/hour with an evening shift, and opportunities for growth are available.

Qualifications

• High school diploma or GED.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to learn required computer systems/programs.

Responsibilities

• Handle administrative/clerical functions such as filing, copying, imaging, answering phones, data entry, and mail/distribution.
• Verify and complete required documentation and reports.
• Provide accurate information to customers including pick-up/delivery needs and problem resolution.
• Enter freight shipment information and generate/adjust freight bills as needed.
• Assist customers via phone, email, and fax with inquiries like tracing shipments and rate quotes.
• Make freight delivery appointments as required.
• Review drivers' Hours-of-Service logs for accuracy and report discrepancies.
• Coordinate with city operations on driver check-ins and documentation.
• Communicate with sales, operations, and other centers to meet customer needs.
• Reconcile cash/checks and prepare deposits; COD remittance as required.

Skills

Phone skills

Interpersonal skills

Time management

Multi-tasking

Written & verbal communication

Math/data entry

Education

High school diploma or GED

Job description

FedEx Freight, Inc. in Summit, IL is seeking an administrative/customer service associate to support daily service-center operations. You will handle documentation, data entry, and customer inquiries while coordinating with drivers and sales.

The role requires strong communication, organizational skills, and the ability to work in a fast-paced environment. Starting pay is $20.69/hour with an evening shift, and opportunities for growth are available.