Service Center Support: Freight Admin & Customer Care

FedEx Freight; Zion (IL); On-site; USD 43,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Job summary

FedEx Freight in Zion, IL seeks an administrative/customer service associate to support daily service center operations. You will handle documentation for freight movements, answer phones, perform data entry, and coordinate with drivers and sales to meet customer needs.

This role requires strong communication, attention to detail, and the ability to work in a fast-paced environment. Hours may vary; starting pay is $20.69 per hour, with a range up to $24.21 per hour.

Qualifications

• High school diploma or GED.
• Two years general office experience preferred.
• One year customer service experience, preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to use general office equipment, e.g. computer, fax machine, copier, scanner, etc.
• Typing/data entry skills.
• PC experience with the ability to learn required computer systems/programs.
• Demonstrated time management, organizational and multi-tasking skills.
• Ability to work independently and/or as a team member.

Responsibilities

• Perform administrative/clerical functions, including maintaining files, copying, imaging, answering phones, data entry, sorting/distributing mail and/or packages.
• Verify and complete required documentation and reports.
• Provide accurate information and assistance to customers, including determining pick-up/delivery needs and selling company services.
• Enter freight shipment information into computer systems and generate/adjust freight bills.
• Administer freight pick-up process as required.
• Assist customers via phone, e-mail, and/or fax with inquiries such as tracing shipments, rate quotes, etc.
• Make freight delivery appointments as required.
• Review drivers’ Hours-of-Service logs and report discrepancies.
• Assist city operations with checking-in drivers and related tasks.
• Communicate with sales/operations to ensure customer needs are met.
• Reconcile cash and checks; prepare deposits and COD remittance.
• Comply with laws, regulations, and company policies.

Skills

Phone skills

Interpersonal skills

Written and verbal communication

Time management

Multi-tasking

Confidential information handling

Education

High school diploma or GED

Job description

FedEx Freight in Zion, IL seeks an administrative/customer service associate to support daily service center operations. You will handle documentation for freight movements, answer phones, perform data entry, and coordinate with drivers and sales to meet customer needs.

This role requires strong communication, attention to detail, and the ability to work in a fast-paced environment. Hours may vary; starting pay is $20.69 per hour, with a range up to $24.21 per hour.