Service Center Operations Lead

TForce Freight, Inc.; Tulsa (OK); On-site; USD 55,000 - 85,000; Full time

Job summary

TForce Freight, Inc. in Tulsa, OK is seeking a Service Center Supervisor to coordinate day-to-day operations of our service centers.

The role analyzes operational data to understand productivity, service, and quality targets and works with the Service Center management team to develop action plans that improve service levels. The Supervisor oversees staff within the department, participates in hiring decisions, supports training, and ensures adherence to labor agreements.

Qualifications

• High school diploma or equivalent; a bachelor’s degree is preferred.
• Strong communication and interpersonal skills are essential.
• Supervisory experience in a transportation environment is a plus.

Responsibilities

• Coordinate hiring and promotion decisions with other managers.
• Ensure adherence to labor agreements and address grievances.
• Lead safety and quality training and evaluate staff performance.
• Provide feedback and support to staff and identify development needs.
• Conduct performance evaluations and address issues in a timely manner.
• Foster labor relations with unionized staff and resolve requests.

Skills

Strong communication

Team supervision

Labor relations coordination

Education

High school diploma/GED or international equivalent

Bachelor’s degree (preferred)

Job description

TForce Freight, Inc. in Tulsa, OK is seeking a Service Center Supervisor to coordinate day-to-day operations of our service centers.

The role analyzes operational data to understand productivity, service, and quality targets and works with the Service Center management team to develop action plans that improve service levels. The Supervisor oversees staff within the department, participates in hiring decisions, supports training, and ensures adherence to labor agreements.