Service Center Operations Supervisor & People Leader

TForce Freight, Inc.; San Antonio (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

TForce Freight, Inc. is seeking a Supervisor, Service Center to coordinate day-to-day operations across our Service Centers.

You will analyze operational data to understand productivity, service levels and quality targets, and collaborate with the Service Center management team to develop action plans. The role requires people leadership, the ability to oversee staff, and experience in labor relations or union environments is a plus.

Qualifications

• Strong communication skills required across all levels of the organization.
• Experience supervising teams in a transportation or logistics setting preferred.
• Bachelor’s degree or international equivalent preferred; high school diploma or equivalent required.

Responsibilities

• Coordinate hiring and promotion decisions with other managers.
• Ensure adherence to labor agreements and address grievances.
• Participate in new hire orientation and conduct safety and quality trainings.
• Determine training needs and provide feedback and support to staff.
• Conduct performance evaluations and address performance issues.
• Build labor relations and address requests with unionized employees.
• Coach and develop staff using career development tools.

Skills

Strong communication skills

Supervisory experience

Education

Bachelor's Degree (or internationally comparable degree)

High school diploma, GED, or international equivalent

Job description

TForce Freight, Inc. is seeking a Supervisor, Service Center to coordinate day-to-day operations across our Service Centers.

You will analyze operational data to understand productivity, service levels and quality targets, and collaborate with the Service Center management team to develop action plans. The role requires people leadership, the ability to oversee staff, and experience in labor relations or union environments is a plus.