Service Center Operations Leader

TForce Freight; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

TForce Freight in Austin, Texas is seeking a Service Center Supervisor to coordinate the day-to-day operations and analyze data to drive productivity, service and quality metrics. This role collaborates with the Service Center management team to develop action plans and improve service level results.

The Supervisor oversees staff within the department. You will coordinate with other managers on hiring, training, and performance evaluations, while ensuring safety and labor standards are met.

Qualifications

• U.S. citizen or otherwise authorized to work in the U.S.
• High school diploma, GED, or international equivalent
• Strong communication skills
• Bachelor's Degree (or internationally comparable degree) - Preferred
• Previous dock operations experience - Preferred
• Supervisory experience in the transportation industry - Preferred

Responsibilities

• Work with other managers to coordinate hiring and promotion decisions.
• Work with other managers to ensure adherence to labor agreements and address grievances.
• Participate in new hire orientation meetings and conduct safety and quality training.
• Determine employee training needs and provide feedback and support.
• Conduct performance evaluations and resolve individual and group performance issue.
• Builds labor relations by interacting with labor officials and unionized employees and addressing and resolving requests and situations.
• Coaches and develops others using career development processes and tools.

Skills

Strong communication skills

Education

Bachelor's Degree (or international equivalent)

Job description

TForce Freight in Austin, Texas is seeking a Service Center Supervisor to coordinate the day-to-day operations and analyze data to drive productivity, service and quality metrics. This role collaborates with the Service Center management team to develop action plans and improve service level results.

The Supervisor oversees staff within the department. You will coordinate with other managers on hiring, training, and performance evaluations, while ensuring safety and labor standards are met.