Service Center Operations Leader

TForce Freight, Inc.; Baltimore (MD); On-site; USD 55,000 - 85,000; Full time

Job summary

TForce Freight, Inc. seeks a Supervisor, Service Center to coordinate the day-to-day operations of its Service Centers.

The role involves analyzing operational data to understand productivity, service, and quality targets, and collaborating with the Service Center management team to develop action plans to improve service level results. The Service Center Supervisor oversees staff within the department and supports hiring, training, and performance evaluation activities while ensuring compliance

Qualifications

• U.S. citizen or authorized to work in the U.S.
• High school diploma, GED, or international equivalent
• Strong communication skills
• Bachelor's Degree - Preferred
• Previous dock operations experience - Preferred
• Supervisory experience in the transportation industry - Preferred

Responsibilities

• Work with other managers to coordinate hiring and promotion decisions.
• Work with other managers to ensure adherence to labor agreements and address grievances.
• Participate in new hire orientation meetings and conduct safety and quality training.
• Determine employee training needs and provide feedback and support.
• Conduct performance evaluations and resolve individual and group performance issue.
• Builds labor relations by interacting with labor officials and unionized employees and addressing and resolving requests and situations.
• Coaches and develops others using career development processes and tools.

Skills

Strong communication skills

Education

High school diploma/GED

Bachelor's Degree (preferred)

Job description

TForce Freight, Inc. seeks a Supervisor, Service Center to coordinate the day-to-day operations of its Service Centers.

The role involves analyzing operational data to understand productivity, service, and quality targets, and collaborating with the Service Center management team to develop action plans to improve service level results. The Service Center Supervisor oversees staff within the department and supports hiring, training, and performance evaluation activities while ensuring compliance