Service Center Operations Lead — People & Performance

TForce Freight, Inc.; Sacramento (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

TForce Freight, Inc. in Sacramento, CA is seeking a Service Center Supervisor to coordinate day-to-day operations and analyze performance data to improve productivity, service, and quality targets. You will collaborate with the Service Center management team to develop action plans and improve service level results.

The Service Center Supervisor oversees staff within the department and will participate in safety and quality training, as well as coaching and developing others.

Qualifications

• U.S. citizen or authorized to work in the U.S.
• High school diploma, GED, or international equivalent
• Strong communication skills
• Bachelor's Degree or internationally comparable degree - Preferred
• Previous dock operations experience - Preferred
• Supervisory experience in the transportation industry - Preferred

Responsibilities

• Coordinate hiring and promotion decisions with other managers.
• Ensure adherence to labor agreements and address grievances.
• Participate in new hire orientation meetings and conduct safety and quality training.
• Determine employee training needs and provide feedback and support.
• Conduct performance evaluations and resolve individual and group performance issues.
• Build labor relations by interacting with labor officials and unionized employees and addressing requests and situations.
• Coaches and develops others using career development processes and tools.

Skills

Strong communication skills

Education

Bachelor's Degree (or internationally comparable degree)

Job description

TForce Freight, Inc. in Sacramento, CA is seeking a Service Center Supervisor to coordinate day-to-day operations and analyze performance data to improve productivity, service, and quality targets. You will collaborate with the Service Center management team to develop action plans and improve service level results.

The Service Center Supervisor oversees staff within the department and will participate in safety and quality training, as well as coaching and developing others.