Service Center Lead: Operations & People Coach

TForce Freight; Columbus (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

TForce Freight is seeking a Supervisor, Service Center in Columbus, OH to coordinate day-to-day operations at its Service Centers and to analyze productivity, service, and quality targets. The role collaborates with Service Center management to develop action plans and improve service levels while overseeing staff within the department.

The ideal candidate will have strong communication skills, a bachelor's degree (or international equivalent) and relevant experience in dock operations or

Qualifications

• Strong communication skills are required.
• Bachelor's degree or international equivalent is preferred.
• High school diploma or GED required.
• Experience in dock operations or transportation is a plus.

Responsibilities

• Work with other managers to coordinate hiring and promotion decisions.
• Work with other managers to ensure adherence to labor agreements and address grievances.
• Participate in new hire orientation meetings and conduct safety and quality training.
• Determine employee training needs and provide feedback and support.
• Conduct performance evaluations and resolve individual and group performance issues.
• Build labor relations by interacting with labor officials and unionized employees and addressing requests and situations.
• Coaches and develops others using career development processes and tools.

Skills

Strong communication skills

Education

Bachelor's degree (preferred)

High school diploma or GED

Job description

TForce Freight is seeking a Supervisor, Service Center in Columbus, OH to coordinate day-to-day operations at its Service Centers and to analyze productivity, service, and quality targets. The role collaborates with Service Center management to develop action plans and improve service levels while overseeing staff within the department.

The ideal candidate will have strong communication skills, a bachelor's degree (or international equivalent) and relevant experience in dock operations or