Service Center Manager: Lead Ops & Customer Success

FCX Performance; Mount Pleasant (NC); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Benefits

Job summary

Applied Industrial Technologies seeks a Customer Service Manager to oversee a service center, lead a team of CSRs, and improve customer satisfaction from pre-sale to post-sale.

You will drive operations, coaching, and process improvements while ensuring strong financial controls and vendor management. The role reports to the General Manager and emphasizes leadership and service excellence.

Qualifications

• 2+ years of proven sales or customer service leadership experience in an industrial atmosphere or parts counter.
• High school diploma or GED.
• Solid understanding of financial and accounting concepts.
• Computer proficiency and the ability to quickly learn our ordering system.
• Industrial sales / distribution experience, preferred.
• Service center experience, preferred.
• ERP / SAP experience, a plus.
• Benefits

Responsibilities

• Manage service center operations and support our customers and our service team pre-sale, point of sale, and post-sale.
• Oversee day-to-day operations and provide leadership and coaching to CSRs.
• Hire, train, and develop service center personnel.
• Assist account managers in the identification, acquisition, and retention of customers.
• Manage inventory, receivables, expenses, and profit/loss accounting.
• Review and complete monthly reports and oversee petty cash balancing.
• Ensure customer relations are maintained at a high level.
• Utilize metrics to evaluate and implement best practices for operations.
• Manage vendor relationships.
• Create a positive, dynamic, and fun work environment.

Skills

Customer service leadership

Industrial sales experience

Team coaching

Education

High school diploma or GED

Tools

ERP / SAP experience

Job description

Applied Industrial Technologies seeks a Customer Service Manager to oversee a service center, lead a team of CSRs, and improve customer satisfaction from pre-sale to post-sale.

You will drive operations, coaching, and process improvements while ensuring strong financial controls and vendor management. The role reports to the General Manager and emphasizes leadership and service excellence.