Service Center Operations Leader

FCX Performance; Canton (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Benefits

Job summary

Applied Industrial Technologies is seeking a Customer Service Manager to oversee service center operations and lead a team of CSRs. The role blends service management with leadership, coaching, and customer-focused activities across pre-sale to post-sale stages.

The candidate will guide performance, manage budgets and metrics, and work with account managers to grow customers. Strong communication and analytical skills are essential for success.

Qualifications

• 2+ years of proven sales or customer service leadership experience in an industrial atmosphere or parts counter.
• High school diploma or GED
• Solid understanding of financial and accounting concepts
• Computer proficiency and the ability to quickly learn our ordering system
• Industrial sales / distribution experience, preferred
• Service center experience, preferred
• ERP / SAP experience, a plus

Responsibilities

• Oversee day-to-day service center operations and lead the customer service team.
• Coach and mentor CSRs to improve performance and customer satisfaction.
• Manage internal service center operations to meet/exceed P&L objectives.
• Develop and monitor programs for product promotion, inside sales, and warehousing.
• Hire, train, and develop service center personnel.
• Support account managers in acquisition and retention of customers.
• Review monthly reports and manage expenses and petty cash.

Skills

Leadership

Project management

Mentoring

Communication

Analytical skills

Education

High school diploma or GED

Tools

ERP / SAP

Job description

Applied Industrial Technologies is seeking a Customer Service Manager to oversee service center operations and lead a team of CSRs. The role blends service management with leadership, coaching, and customer-focused activities across pre-sale to post-sale stages.

The candidate will guide performance, manage budgets and metrics, and work with account managers to grow customers. Strong communication and analytical skills are essential for success.