Strategic Customer Service Leader

Applied Industrial Technologies; Odessa (TX); On-site; USD 75,000 - 95,000; Full time

Job summary

Applied Industrial Technologies is seeking a Customer Service Team Leader to manage daily operations, optimize workflows, and ensure a high level of customer satisfaction. You will mentor staff, oversee scheduling and performance, and coordinate with Sales, Operations, and Accounting to resolve issues.

The role emphasizes proactive problem solving, process improvement, and maintaining compliance with company policies and ISO standards.

Qualifications

• Bachelor's degree or equivalent industry experience.
• Three years related experience minimum.
• Proven leadership and mentoring abilities.
• Strong analytical and problem-solving skills.
• Fluent in English with solid communication skills.

Responsibilities

• Manage daily activities of the Customer Service Team and direct workflow.
• Hire, supervise, mentor, and develop staff; provide performance feedback.
• Oversee scheduling, workload distribution, and staffing to ensure coverage.
• Handle escalated customer issues professionally and efficiently.
• Collaborate with Sales, Operations, Accounting and other departments to resolve issues.

Skills

Leadership

Integrity

Communication

Analytical skills

Problem solving

Time management

Microsoft Excel

Distribution ERP

Education

Bachelor's Degree or equivalent

Tools

P21

CRM

MS Office

Job description

Applied Industrial Technologies is seeking a Customer Service Team Leader to manage daily operations, optimize workflows, and ensure a high level of customer satisfaction. You will mentor staff, oversee scheduling and performance, and coordinate with Sales, Operations, and Accounting to resolve issues.

The role emphasizes proactive problem solving, process improvement, and maintaining compliance with company policies and ISO standards.