Service Center Manager: Lead Operations & Team Growth

Applied Industrial Technologies; Mount Pleasant (Westmoreland County); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Benefits

Job summary

Applied Industrial Technologies seeks a Customer Service Manager to lead a service center, guide a team of customer service specialists, and align operations with sales and service goals. The role emphasizes coaching, mentoring, and effective client relations in a fast-paced industrial distribution setting.

You will oversee day-to-day center operations, manage P&L considerations, and partner with account managers to grow and retain customers, while driving efficiency across service, stock, and

Qualifications

• 2+ years of proven sales or customer service leadership experience in an industrial atmosphere or parts counter.
• High school diploma or GED
• Solid understanding of financial and accounting concepts
• ERP / SAP experience is a plus
• Industrial sales / distribution experience, preferred
• Service center experience, preferred

Responsibilities

• Managing internal service center operations to meet/exceed P&L objectives
• Championing the development of leadership competencies that drive individual and team goals
• Meeting customer and shipment metrics, including time to fill, expediting orders, and quoting
• Developing, implementing, and monitoring programs and activities related to product promotion and inside sales, office and warehouse functions, and customer service - as well measuring the results
• Hiring, training, and developing service center personnel
• Assisting account managers in the identification, acquisition, and retention of customers
• Managing inventory, receivables, expenses, and profit/loss accounting
• Reviewing and completing monthly reports as well as overseeing petty cash balancing
• Ensuring that customer relations are maintained at a high level
• Utilizing key metrics to evaluate and recommend best practices for operations
• Managing vendor relationships
• Creating a positive, dynamic, and fun work environment

Skills

Leadership

Customer service leadership

Project management

Mentoring

Communication

Negotiation

Education

High school diploma or GED

Tools

ERP / SAP

Job description

Applied Industrial Technologies seeks a Customer Service Manager to lead a service center, guide a team of customer service specialists, and align operations with sales and service goals. The role emphasizes coaching, mentoring, and effective client relations in a fast-paced industrial distribution setting.

You will oversee day-to-day center operations, manage P&L considerations, and partner with account managers to grow and retain customers, while driving efficiency across service, stock, and